Experienced housekeeping supervisor with over 8 years of experience in hospitality. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Skills
Housekeeping - cleaning, mopping, vacuuming and sanitizing
Team management
Guest Services
Punctuality and flexibility
Problem - solving skills
Excellent communication verbally and written.
Attention to detail.
Multi Tasking
Work History
Housekeeping Supervisor, 01/2014 to Current Wyndham Hotels & Resorts Inc. – Cleveland, OH,
Created and implemented training programs to enhance employee performance.
Improved process efficiency through effective inventory control in alignment with client standards.
Trained and mentored all new personnel to maximize quality of service and performance.
Worked with front desk to respond promptly to all guest requests.
Placed orders for housekeeping supplies and guest toiletries.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Communicated repair needs to maintenance staff.
Ensured adherence to safety protocols by enforcing proper and equipment usage.
Increased employee performance through effective supervision and training.
Maintained controls over expenses and inventory for optimal budget tracking.
Supervised daily operations, including employee performance, preventive maintenance and safety.
Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
Procured pricing information from various vendors to support cost-effective purchasing.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Coordinated daily workflow through task prioritization and concise scheduling.
Housekeeper, 12/2010 to 12/2013 Morning Pointe Senior Living – Lexington, KY,
Removed waste paper and other trash from premises to designated area.
Verified cleanliness and organization of storage areas and carts.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Disposed of trash and recyclables each day to avoid waste buildup.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Accepted accountability for all assigned building keys, master keys and access cards.
Cleaned and buffed tile floors using industrial cleaning equipment.
Adhered to professional house cleaning checklist.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Established and maintained clean and comfortable environments in the hotel buildings by vacuuming, cleaning windows and dusting.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Moved chairs, desks and bedrooms.
Cook, 06/2006 to 12/2009 American Golf Corporation – Boise, ID,
Ordered and received products and supplies to stock kitchen areas.
Verified proper portion sizes and consistently attained high food quality standards.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Planned promotional menu additions based on seasonal pricing and product availability.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Communicated closely with head chef to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Reduced restaurant's annual food and labor costs by 25% through proper budgeting, scheduling and management of inventory.
Prepared estimated 75 orders simultaneously during peak days with 90% accuracy rate, maximizing customer satisfaction and repeat business.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Education
High School Certificate.: , Expected in Siavonga Secondary School - Siavonga, Zambia, GPA:
Diploma : Hospitality Management , Expected in 10/2015 Zambia Institute Of Business Studies And Indust. Practice - Kitwe, GPA:
Diploma: Hotel Operations & Management, Expected in Cambridge International College - Uk, GPA:
Certificate: Food Preparation, Expected in Chefs Catering School - Lusaka, GPA:
Certificate: General Supervision, Expected in 06/2018 Vedanta Resources PLC - Nampundwe, GPA:
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School Attended
Siavonga Secondary School
Zambia Institute Of Business Studies And Indust. Practice
