housekeeping supervisor resume example with 17+ years of experience
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Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. [Number] years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests. Enthusiastic [Job Title] successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing [Number] housekeepers serving guests in [Number]-room hotel facilities. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. [Number]+ year record of success in hospitality operations. Dedicated [Job Title] versed in [Area] and [Area]. Excellent [Skill] and [Skill] abilities. Desiring to advance professionally and contribute to successful operations. Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.
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- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Created and implemented training programs to enhance employee performance.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Ensured adherence to safety protocols by enforcing proper and equipment usage.
- Developed and implemented employee incentive programs to promote top performance.
- Maintained daily facility operations.
- Supervised [Number] employees, including scheduling, training and performance monitoring.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Served needs of more than [Number] customers in busy [Type] environment.
- Assisted customers by answering questions and fulfilling requests.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Armstrong High School - Richmond, VA
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Resume Overview
School Attended
- Armstrong High School
Job Titles Held:
- Housekeeping Supervisor
- Cashier
- Hotel Supervisor
Degrees
- High School Diploma
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