Housekeeping Supervisor Resume Example American Addiction Centers

HOUSEKEEPING SUPERVISOR

Summary

Enthusiastic Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Talented Housekeeping Supervisor adept at managing services of hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Proficient housekeeping management professional trained in hotel operations, cleaning procedures, and health and safety regulations. Skilled operations manager with solid experience managing all levels of multiple projects including budgeting, inventory control, and administration to drive profitability and growth. Multi-talented Housekeeping Supervisor with ability to work with a diverse team. Able to build rapport and team collaboration.

Skills

Expense tracking
Department coordination
Cleaning practices

Staff evaluations
Guest relations

Experience

Housekeeping Supervisor
Cincinnati , OHAmerican Addiction Centers/Apr 2018 to Current

Ordered housekeeping supplies and guest toiletries.
Submitted repair requests to maintenance team.
Collaborated with front desk to respond promptly to all guest requests.
Diminished financial discrepancies by accurately managing payroll for departmental employees, and bookkeeping processes.
Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Removed trash and dirty linens from room attendant carts.
Stocked room attendant carts with supplies.
Supervised employees and developed training programs to ensure maximum performance.
Reviewed employee performance and devised improvement plans.
Supervised and supported all new personnel to maximize quality of service and performance.
Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.
Created schedules, shift reports and other business documentation.
Scheduled team of 100 housekeepers to maintain efficient staff levels during peak periods, including holidays.

Direct Care Staff Member
Reading , PASupportive Concepts For Families/Dec 2013 to Current

Recorded client status progress and challenges in logbooks and reports.
Transported clients to complete required tasks such as medical appointments and grocery shopping.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Scheduled recurring service appointments to provide client care as needed.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Monitored vital signs and medication use, documenting variances and concerning responses.
Assisted with meal planning to meet nutritional plans.
Transported patients to and from medical, dental and personal care appointments.
Worked with supervisory medical staff to review cases and improve care.
Completed scheduled patient check-ins and progress reports for all clients.
Helped clients with personal needs from exercise to bathing and personal grooming.
Cleaned homes and performed light chores to ensure clients' safety and comfort.
Maintained network of connected caregivers to promote continuous professional development.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Planned daily activities to allow clients opportunities for light exercise.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Monitored health and well-being of each client, including any significant health changes.
Coordinated with doctors and registered nurses to develop care plans for patients.
Built strong and trusting rapport with clients and loved ones.
Provided ongoing compassionate patient care for each client.

Guest Service Agent
Miami Beach , FLFisher Island Club/Jun 2013 to Jul 2017

Handled payment processing duties and provided customers with receipts and proper bills and change.
Shared key information regarding the hotel to guests, including details about the pool and restaurants.
Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
Responded to guests, including email, telephone and in-person inquiries.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Provided guest assistance and information regarding local attractions and points of interest.
Managed guest check-in and check-out procedures, reservations and payments.
Greeted arriving guests to provide assistance and facilitate check-ins.
Set and optimized employee schedules to secure proper coverage for all shifts.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Completed financial audits on a scheduled basis.
Checked members and guests in promptly for appointments.
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Managed customer complaints and rectified issues to complete satisfaction.
Recommended local area establishments or services to suit guest interests and plans.
Performed balancing of hotel accounts at the end of the day.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Detailed all policies and procedures, including safety information to guests upon hotel check in.
Assisted guests in answering questions and completing check-in and check-out processes.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Established a knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
Answered guest inquiries regarding hotel offerings and services.
Provided concierge services for guests as needed.
Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Handled guest requests for additional towels and linens by contacting the housekeeping department.

Education and Training

High School DiplomaBeaufort High SchoolJun 2002City, State

Some College (No Degree)Gulf Coast Community College City

Certifications

First Aid/CPR

Resume Overview

School Attended

Beaufort High School
Gulf Coast Community College

Job Titles Held:

Housekeeping Supervisor
Direct Care Staff Member
Guest Service Agent

Degrees

High School Diploma
Some College (No Degree)

Housekeeping Supervisor Resume Example

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