Housekeeping Supervisor Resume Example
Executive Housekeeping with management experience and exceptional people skills. In Hospitality and Tourism . Desires a challenging role as a Executive Housekeeping or Director of Rooms..
Articulate manager driven to succeed. Strategic planning and client relationship management expert.
Highly motivated with background as Executive Housekeeping and Management looking to join a growing entrepreneurial organization as part of the Executive team.
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- Maintained a guest satisfaction rating of the first Year of opening.
- Managed a 132-room hotel.
- Reduced number of guest complaints .
- Leadership
- Served as key contributing member to Leadership team.
- Applied safety procedures and policies as outlined in Department Safety Manual.
- Supervision
- Supervised team of 25 staff members.
Responsibilities I am in charge of housekeeping, laundry and maintenance. making sure our employees have the proper tools they need to succeed in their job. In charge of maintaining the place deficiency free from the state. I also inspect room and make sure we keep the facility clean for the Resident, and the visitors experience a great visit. I write work orders and communicate closely with maintenance to enforce the work gets done on a timely manor for our Residents. Make Room inspections for our Residents apartments outside for independent living and assisted living. I also work closely with HR to ensure all evaluations and TB shots are up to date and all new hires paper work get properly filled out accordingly to company procedures. Accomplishments when I first started working there the facility was ready to be closed, due to the dirtiness, I turned the facility to an exceptional place to live and work in. The residents now have a great place to call home. I take pride in everything I do. I have demonstrated great leadership with great ethics and the ability to get along great with others.
- Managed a 132 -room full service boutique hotel.
- Assisted guests with any special requests during their visits.
- Contacted maintenance staff when guests reported problems.
- Assigned housekeepers their duties and inspected rooms accordingly to company standards.
- Attended staff meetings to discuss company policies and Patron's complaints
- Prepared Reports concerning room occupancy,payroll.
- Investigated housekeeping complaints and Maintenance as well,
- Took care of Guess issues and made sure they were satisfied.
- Maintained the rooms clean and ready accordingley to company standards
- Verified documents and performed quality control on all finished prints and biometrics.
- Processed fingerprints and worked with INS officials to ensure accuracy of all details and resolved discrepancies in documents.
- Maintained highest standards of customer service.
- Prepared daily cash deposits for all departments, balanced all accounting processes and created cash advances for registers.
- Communication with all cashiers and department heads to ensure customer focus and customer experience.
- Resolved any issues with returns, defective items or customer concerns.
- Assisted guests in all aspects of hotel experience for the 122-room hotel, including reservations, checking in and out and assisting with special requests.
- Created access book for quick reference for most common guest requests such as dining, tour reservations, outdoor activities and places of interest including maps and directions.
- Volunteered to help in other departments and was recognized for ability to quickly learn new skills.
- Provided outstanding customer service for each and every guest as well as ensuring regular guests were recognized.
- I also worked in banquets and in the kitchen as relieve cook.
Business Management Brown Mackie College - Phoenix, AZ January 2010 to January 2011 I need 5 more classes to graduate.
Kingsburg High School - Kingsburg, CA January 1980 to January 1985
Immigration clearance , WaterMark Learning Center Certificate.
Customer Service, Receptionist, Retail Sales, Housekeeping, Property Management, Secretarial, Assisted Living, Hr, Maintenance, New Hires, Senior Residential Care, Biometrics, Quality Control, Access, Kitchen, Inventory, Managerial, Ordering, Training, Business Management, Accounting, All Accounting, Cash, Cash Deposits, Bi, Bi-lingual, Business Intelligence, Clerk, Front Desk, Front Desk Experience, Retail, Retail Marketing, Stocking
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Resume Overview
School Attended
- Brown Mackie College
- Kingsburg High School
Job Titles Held:
- Housekeeping Supervisor
- Executive Housekeeper
- Responsible for assisting in completing official documents to complete background
- Customer Service
- Guest Service Agent
Degrees
- Select One : Business Management
High School Diploma : General 1985
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