housekeeping supervisor resume example with 5+ years of experience
Enthusiastic Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
High-energy [Job Title] successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Department Coordination
- Equipment Maintenance
- Equipment Purchasing
- Employee Work Scheduling
- Cleaning Practices
- Staff Evaluations
- Personnel Problem Management
- Work Inspection
- Linens Management
- Clear Communication
- Standards Compliance
- Cross-Department Collaboration
- Decision Making
- Conflict Resolution
- Service Optimization
- Problem Solving
- Policy Enforcement
- Quality Assurance Controls
- Supply Inventory Management
- Employee Training
- Stocking Bathrooms
- Invoice Processing
Chicago, IL, 12/2021 - Current
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Reported damage or theft of hotel property to management.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Coached staff on strategies to enhance performance and improve customer relations.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Phoenix, AZ, 10/2020 - 05/2021
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Cleaned building floors by sweeping, mopping and scrubbing.
Haverford, PA, 09/2016 - 11/2019
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Practiced safe work habits and wore protective safety equipment.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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Resume Overview
School Attended
- Pima Community College
Job Titles Held:
- Housekeeping Supervisor
- Housekeeper
- Housekeeping Supervisor
Degrees
- GED
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