Housekeeping Supervisor Resume Example
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HOUSEKEEPING SUPERVISOR
Summary
Enthusiastic Housekeeping Supervisor offering 20 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Skills
Guest relations Great customer service skills
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Experience
05/2020 to Current
Housekeeping SupervisorBallantyne Golf Resort － Charlotte , NC
- Supervised and supported all new personnel to maximize quality of service and performance.
- Supervised employees and developed training programs to ensure maximum performance.
- Developed training programs to build employee performance.
- Collaborated with front desk to respond promptly to all guest requests.
- Managed team of 10 personnel in busy hotel with 106 rooms.
- Submitted repair requests to maintenance team.
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
- Reviewed employee performance and devised improvement plans.
03/2019 to 09/2019
HousekeeperMarcus Corporation － Saint Louis , MO
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and vacuumed floors, hallways and stairwells.
- Reported all maintenance issues to housekeeping status board.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Cleaned and returned vacant rooms to occupant-ready status.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Supplied guests with extra towels and toiletries when requested.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Dusted ceiling air conditioning diffusers and ventilation systems.
- Trained new employees to meet all quality and efficiency goals, boosting customer satisfaction rating %.
- Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Swept and damp-mopped private stairways and hallways.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
10/2016 to 01/2019
Housekeeper/SupervisorCourtyard By Marriott － City , STATE
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and vacuumed floors, hallways and stairwells.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Dusted ceiling air conditioning diffusers and ventilation systems.
- Spot cleaned carpets using industrial carpet cleaner.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Supplied guests with extra towels and toiletries when requested.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Cleaned and returned vacant rooms to occupant-ready status.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Reported all maintenance issues to housekeeping status board.
- Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Education and Training
06/2000
High School DiplomaWest Scranton High School － City, State
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Resume Overview
School Attended
- West Scranton High School
Job Titles Held:
- Housekeeping Supervisor
- Housekeeper
- Housekeeper/Supervisor
Degrees
- High School Diploma
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