SEARCH

Housekeeping Supervisor Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
HOUSEKEEPING SUPERVISOR
Summary

Enthusiastic Housekeeping Supervisor offering 20 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Skills

Guest relations

Great customer service skills

  • Quality assurance and control
  • Quality improvements
  • Employee training
  • Team building
  • Mopping and buffing floors
  • Cleaning practices
  • Staff training and development
Experience
05/2020 to Current
Housekeeping SupervisorHoliday Inn － Dunmore, PA
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Supervised employees and developed training programs to ensure maximum performance.
  • Developed training programs to build employee performance.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Managed team of 10 personnel in busy hotel with 106 rooms.
  • Submitted repair requests to maintenance team.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Reviewed employee performance and devised improvement plans.
03/2019 to 09/2019
HousekeeperRamada Inn － Clark Summit, PA
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Reported all maintenance issues to housekeeping status board.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Supplied guests with extra towels and toiletries when requested.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Trained new employees to meet all quality and efficiency goals, boosting customer satisfaction rating %.
  • Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Swept and damp-mopped private stairways and hallways.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
10/2016 to 01/2019
Housekeeper/SupervisorCourtyard by Marriott － Scranton, PA
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Supplied guests with extra towels and toiletries when requested.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Reported all maintenance issues to housekeeping status board.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Education and Training
06/2000
High School DiplomaWest Scranton High School － Scranton, PA
Build Your Own Now

Resume Overview

Companies Worked For:

  • Holiday Inn
  • Ramada Inn
  • Courtyard by Marriott

School Attended

  • West Scranton High School

Job Titles Held:

  • Housekeeping Supervisor
  • Housekeeper
  • Housekeeper/Supervisor

Degrees

  • High School Diploma

Similar Resumes

View All
Housekeeping-Supervisor-resume-sample

Housekeeping Supervisor

Sodexo

Jacksonville, Florida

Posted 89 days ago