Energetic Hotel supervisor motivated to deliver superior service to every guest. Drives company growth through Action. Energetic professional seeking a position as a customer service lead. I am equipped with broad knowledge of concepts and strategies to yield the best possible outcomes in all areas. Very proficient in communication, multi-tasking, and problem sloving with solid track record of customer services. high-energy focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Compassionate Caregiver adept at bathing, grooming and feeding elderly and disabled patients.
business operations, Cash handling, Resolve customer complaints, Inspect, Maintain records
Effective workflow management
Effective problem solver
Exceptional telephone etiquette
Excellent time management skills
training and development
Committed team player
Dementia and Alzheimer's
CPR/ First Aid certified
Housekeeping Supervisor, 07/2017 to CurrentHyatt Regency Milwaukee － Milwaukee, WI
Self-directed Decision making skills Self-directed Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel.
Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.
May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.
Caregiver, 10/2017 to CurrentElizabeth Residence Inc － Milwaukee, WI
help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, and taking medication
Maintain open communication between families and health care professionals regarding client's medical and emotional condition
Document and report any changes in client's health status
Ensure highest client safety and well-being
Housekeeping Supervisor, 04/2016 to 07/2017Potawatomi Hotel & Casino － Milwaukee, WI
Principal Duties and Responsibilities.
Inspect guest rooms, public areas and all housekeeping job assignments to ensure cleanliness, quality and that departmental standards are being met.
Assist to clean, prepare rooms and other housekeeping duties.
Verify and provide updates on status of completed rooms and work areas.
Maintain records of rooms that receive cleaning approval and rooms that require further cleaning and maintenance.
Monitor computer system in order to track room vacancies, for cleaning and maintenance.
Responsibilities include but not limited to interview, hire and train team members; schedule and motivate team members; plan, assign and direct work; appraise performance; reward team members; address complaints and resolve problems.
Identify cleaning needs, potential safety hazards or repair needs and notify appropriate individual for resolution.
Interact with all hotel departments to ensure that cleaning standards and processes are complete and performed in a safe, timely fashion with minimal disruption to business operations.
Distribute and collect radios, keys and other necessary tools to team members at the beginning and end of each shift.
Maintain a safe, sanitary and organized work environment.
Ensure sufficient inventory of supplies such as linens, equipment, cleaners and amenities.
Customer Service Manager, 10/2014 to 02/2016Walmart Supercenter － Milwaukee, WI
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Train workers in proper operational procedures and functions and explain company policies.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Apply customer/guest feedback to service improvement efforts.
Resolve customer complaints regarding worker performance or services rendered.
Requisition necessary supplies, equipment, or services.
Analyze and record personnel or operational data and write related activity reports.
Furnish customers with information on events or activities.
Manager, 09/2016 to 11/2016Taco Bell － Milwaukee, WI
Enforce safety and sanitation regulations.
Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.
Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.