housekeeping supervisor resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I come with 30+ years in customer service, management, coordinating and an eye for detail. I can work in fast-paced environments and work well with others under stressful circumstances. I go above and beyond in service and have earned merit raises and certificates at all places of employment. I take pride in my skills and work hard to achieve set forth goals.
Skills
Staff evaluations
Department coordination
Cleaning practices
Employee training
Staff training and development
Supply inventory management
Customer service-focused
Experience
Housekeeping Supervisor, 03/2006 to 10/2009 Benchmark Senior Living – Edgehill Stamford, CT,
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Reviewed employee performance and devised improvement plan to achieve goals.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Commanded controls over expenses and inventory for optimal budget tracking.
Interacted pleasantly with clients and guests when performing daily duties.
Housekeeping Team Leader, 01/2005 to 12/2006 Marriott Vacations Worldwide – Newport Beach, CA,
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Swept and damp-mopped private stairways and hallways.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Checked inventory for required supplies and made lists for needed cleaning products.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Housekeeping Supervisor, 03/2003 to 10/2004 Benchmark Senior Living – Hanover, MA,
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Reviewed employee performance and devised improvement plan to achieve goals.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Commanded controls over expenses and inventory for optimal budget tracking.
Interacted pleasantly with clients and guests when performing daily duties.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Housekeeping Supervisor, 01/1999 to 01/2002 Benchmark Senior Living – Hartford, CT,
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Reviewed employee performance and devised improvement plan to achieve goals.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Interacted pleasantly with clients and guests when performing daily duties.
Education and Training
GED: , Expected in to Lebanon High School - Lebanon, OH GPA:
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