housekeeping supervisor resume example with 14+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Enthusiastic Housekeeping Supervisor offering 15 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Skills
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Experience
07/2017 to 06/2020
Housekeeping Supervisor Boyne Resorts – Petoskey, MI,
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Managed team of employees, daily progress reports and overall project planning.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Implemented improved training procedures to better develop new personnel.
- Safely and efficiently finished repairs while supporting team members with tasks.
11/2007 to 07/2017
Housekeeping Supervisor Boyne Resorts – Newry, ME,
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Managed team of employees, daily progress reports and overall project planning.
- Established and implemented new procedures for standard maintenance scheduling.
- Managed maintenance activities, including supervising staff and inspecting equipment.
- Monitored maintenance scheduling and reported maintenance team information to management.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Implemented improved training procedures to better develop new personnel.
09/2005 to 10/2007
Housekeeper Montage Hotels – West Hollywood, CA,
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Interacted pleasantly with clients and guests when performing daily duties.
Education and Training
: Bachelor of Science Accounting
Northern Christian College - Philippines,
Northern Christian College - Philippines,
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Resume Overview
School Attended
- Northern Christian College
Job Titles Held:
- Housekeeping Supervisor
- Housekeeping Supervisor
- Housekeeper
Degrees
- Some College (No Degree)
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