Housekeeping Supervisor Resume Example

• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
• Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
• Managed guest check-in and check-out procedures, reservations and payments.
• Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
• Set and optimized employee schedules to secure proper coverage for all shifts.
• Managed customer complaints and rectified issues to complete satisfaction.
• Provided concierge services for guests as needed.
• Worked with room service, housekeeping, maintenance and security to meet all guest needs.
• Developed lasting relationships with guests that built loyalty and drove hotel revenue.
• Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
• Managed all front desk operations for busy high-volume hotel.
• Provided property details to patrons, including dining areas, pool, spa and fitness center.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Posted room charges such as food, liquor and telephone calls based on individual customer actions.
• Secured guest valuables in main safe or individual boxes.

• Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
• Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
• Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
• Provided deep cleaning services for areas in need of additional sanitation.

Responsible for cleanliness, orderliness and appearance of the entire Hotel.

Ensure that rooms are made as per company standard.
Prepare Annual Housekeeping Budget.

Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

Pay particular attention while organizing pest eradication activities.
Develop and implement Housekeeping systems and procedures

Prepare reports for management information.
Assist Purchase department in selecting suppliers for items related to Housekeeping.

Plan, control and supervise Horticultural activities.
Attending and resolving guest complaints.

Verification of supplies consignments.

Organize on-the job training and evaluate its effectiveness.

• Supervised employees and developed training programs to ensure maximum performance.
• Supervised and supported all new personnel to maximize quality of service and performance.
• Developed training programs to build employee performance.
• Collaborated with front desk to respond promptly to all guest requests.
• Created schedules, shift reports and other business documentation.
• Reviewed employee performance and devised improvement plans.
• Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
• Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
• Removed trash and dirty linens from room attendant carts.
• Operated incinerators and trash compactors to dispose of garbage.
• Stocked room attendant carts with supplies.
• Reduced process gaps by managing inventory control to meet client demands.
• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
  organize work schedule from the room status list, arrivals and departures
  
• Distribute linen, towels and room supplies using wheeled carts or by hand
  restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
  replace dirty linens with clean items
  inspect and turn mattresses regularly
  store all dirty laundry in line with company policy
  monitor guest laundry bags
  replace laundry bags and slips
  check all appliances in rooms are in working order
  realign furniture and amenities according to prescribed layout
  respond to guest queries and requests
  respond to calls for housekeeping problems such as spills, broken glasses
  deliver any requested housekeeping items to guest rooms
  remove room service items
  organize and restock cart at the end of the shift
  ensure confidentiality and security of guest rooms
  follow all company safety and security procedures
  report any maintenance issues or safety hazards
  observe and report damage of hotel property