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Housekeeping Supervisor Resume Example

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HOUSEKEEPING SUPERVISOR
Summary

Bilingual professional with more than 5 years of expertise working for high-end hotel chains. A true team player with the ability to provide exceptional service to guests. Seeking a hotel management position at a luxury resort to further promote high levels of customer satisfaction.

Gifted professional with a drive to provide remarkable service. True people person capable of resolving issues and understanding the importance of corporate branding. Looking to be the next successful manager at a high-end hotel.

Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization.

I always have a great mindset in succeeding and always being positive is all goals that I set for myself,

I have a few traits that I live for , that you need in hospitality and they are they following , Honesty, confidence passion, Accountability, commintment, creativity, positive attitude

I believe I am the best option for this opportunity because I am a strong leader and I have passion for everything that I do , I have high standards and am going to give my all to make sure that my goals are set at the level expected by this great company.

Skills
  • Expense tracking
  • Staff evaluations
  • Department coordination
  • Cleaning practices
  • Guest relations
  • Time management
  • Customer relationship management
  • Computer proficiency
  • Employee training
  • Document control
  • Team building
  • Stocking bathrooms
  • Polishing surfaces
  • Supply inventory management
  • Payroll administration
  • Quality assurance and control
  • Customer service-focused
  • Quality improvements
  • Invoice processing
  • Mopping and buffing floors
  • Staff training and development
Experience
WarnermediaAugust 2013 to November 2017Assistant Manager
MT, State
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Supported sales management to optimize business development.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Avalon BayApril 2014 to December 2017Front Desk Supervisor
Waltham , MA
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided concierge services for guests as needed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed all front desk operations for busy high-volume hotel.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Secured guest valuables in main safe or individual boxes.
Pyramid Hotel GroupDecember 2017 to June 2019Executive Housekeeping Manager
Hartford , CT
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Provided deep cleaning services for areas in need of additional sanitation.

Responsible for cleanliness, orderliness and appearance of the entire Hotel.

Ensure that rooms are made as per company standard.
Prepare Annual Housekeeping Budget.

Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

Pay particular attention while organizing pest eradication activities.
Develop and implement Housekeeping systems and procedures

Prepare reports for management information.
Assist Purchase department in selecting suppliers for items related to Housekeeping.

Plan, control and supervise Horticultural activities.
Attending and resolving guest complaints.

Verification of supplies consignments.

Organize on-the job training and evaluate its effectiveness.

Brandywine Senior LivingJune 2019 to CurrentHousekeeping Supervisor
Summit , NJ
  • Supervised employees and developed training programs to ensure maximum performance.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Developed training programs to build employee performance.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Created schedules, shift reports and other business documentation.
  • Reviewed employee performance and devised improvement plans.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
  • Removed trash and dirty linens from room attendant carts.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Stocked room attendant carts with supplies.
  • Reduced process gaps by managing inventory control to meet client demands.
  • Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
    organize work schedule from the room status list, arrivals and departures
  • Distribute linen, towels and room supplies using wheeled carts or by hand
    restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
    replace dirty linens with clean items
    inspect and turn mattresses regularly
    store all dirty laundry in line with company policy
    monitor guest laundry bags
    replace laundry bags and slips
    check all appliances in rooms are in working order
    realign furniture and amenities according to prescribed layout
    respond to guest queries and requests
    respond to calls for housekeeping problems such as spills, broken glasses
    deliver any requested housekeeping items to guest rooms
    remove room service items
    organize and restock cart at the end of the shift
    ensure confidentiality and security of guest rooms
    follow all company safety and security procedures
    report any maintenance issues or safety hazards
    observe and report damage of hotel property
Education and Training
Sparks High SchoolJune 2014GEDCity, State
Certifications
  • Certification in CPR and AED
  • First aid and AED certifications
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
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  • Word choice
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Resume Overview

School Attended

  • Sparks High School

Job Titles Held:

  • Assistant Manager
  • Front Desk Supervisor
  • Executive Housekeeping Manager
  • Housekeeping Supervisor

Degrees

  • GED

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