High-energy Housekeeping Supervisor focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.
Housekeeping Supervisor who is
successful at providing consistent and high-quality cleaning services.
Housekeeper versed in executing multiple tasks in a fast paced environment. Friendly and effective when working with a wide range of personalities. Accommodates customer needs at all times. Dedicated and energetic housekeeping professional who works well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude.
Highlights
Exceptional customer service
Superb interpersonal skills
Conflict resolution
Reliable
Relationship-building
Customer-oriented
Hospitality background
Decision making skills
Experience
Housekeeping Supervisor May 2014 to October 2014Lighthouse Inn of Galilee － Narragansett, RIFostered strong working relationships with all hotel departments. Directed the daily activities of the 12-member Housekeeping team. Greeted all guests in a courteous and professional manner. Served as public relations representative for the hotel. Referred guests to local restaurants and recommended attractions in the area. Delivered requested items to guests' rooms. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and ventilation systems. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility sink rooms in clean, neat and orderly condition. Supplied guests with extra towels and toiletries when requested. Replenished guest supplies and amenities. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Stocked room attendant carts with supplies. Removed trash and dirty linens from room attendant carts. Swept and vacuumed floors, hallways and stairwells. Delivered special request items such as cribs to guest rooms. Replenished hotel amenities such as drinking glasses and writing supplies. Cleaned rooms to the satisfaction of all clients.
Service Manager/Shift Manager October 2009 to January 2011JDML McDonald's － Westerly, RI
Effectively handled customer complaints and special requests.
Provided prompt, efficient, friendly, and quality service at all times.
Accurately balanced cash register at all times.
Maintained stock levels to prevent shortages of critical items.
Accurately and quickly calculated checks and made change.
Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Operated credit card machines correctly and quickly.
Maintained a positive working relationship with fellow staff and management .Confirmed accuracy of orders against requisitions.
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
Inspected dining and serving areas to ensure cleanliness and proper setup.
Kept drink stations clean and ready for service.
Performed serving, cleaning, and stocking duties in establishments, Assisted co-workers.
Appropriately suggested additional items to customers to increase restaurant sales.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Assisted guests with making menu choices in an informative and helpful fashion.
Server March 2002 to May 2003Chelo's Bar and Grill － Wakefield, RI
Assisted diners with seating as needed.
Attempted to limit problems and liability related to customers' excessive drinking, Informed patrons of establishment specialties and features, Stocked and rotated products, stocked supplies, and paper goods in a timely basis.
Stocked and rotated products, stocked supplies, and paper goods in a timely basis,Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages,Checked the quantity and quality of received products,Cleaned and maintained the beverage area, display cases, equipment, and order transaction area,Cleaned bars, work areas, and tables,Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash,Examined trays to ensure that they contained required items,Greeted guests and sat them at tables or in waiting areas,Responded to resident or guest complaints regarding food or service,Removed trays and stacked dishes for return to kitchen,Set tables with clean linens, condiments, and other supplies.
Education
Associate of Science : Business management, 1 2016Community College of RI － Warwick, RI, USABusiness management
ServSafe Certified in August 2010 T.I.P.S. Certified in April 2013 : Mixology, 1 2013CT School Of Bartending － Norwich, CT, USAMixology
