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housekeeping supervisor resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic Housekeeping Supervisor offering 14 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. High-energy Housekeeping Supervisor successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Proficient room inspector trained in hotel operations, cleaning procedures and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort. Multi-talented Housekeeping Supervisor works with a diverse team. Known for building rapport and team collaboration. Fluent in Spanish and english. Dedicated room inspector supervises and inspects cleaning of guest units and common areas and oversees completion of necessary corrections. Maintains knowledge of proper chemical and hazardous material handling. Takes ownership and quickly responds to guest requests and opportunities to drive guest satisfaction.

Skills
  • Staff evaluations
  • Cleaning practices
  • Department coordination
  • Chandelier cleaning
  • Guest relations
  • Employee training
  • Customer relationship management
  • Staff training and development
  • Quality assurance controls
Experience
Housekeeping Supervisor, 12/2020 - Current
Noble House Hotels And Resorts Gateway, CO,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Room Inspector, 08/2015 - 12/2021
Benchmark Hospitality Manchester, VT,
  • Taught cleaning procedures to housekeeping staff.
  • Maintained business cleanliness protocols by inspecting guest rooms.
  • Assisted guests with requests by communicating with other team members.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
Room Service Waiter, 03/2012 - 07/2015
CR Bussiness City, STATE,
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Resolved guest concerns and issues quickly and effectively.
  • Maintained clean, neat and professional uniform to promote positive corporate image.
  • Practiced food safety and sanitation habits and followed compliance requirements.
  • Followed up with guests regarding order quality to satisfaction.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Education and Training
High School Diploma: , Expected in 05/2004
-
Ladislao Martinez Otero - Vega Alta, PR,
GPA:
Status -
Languages
Spanish :
Full Professional:
Negotiated :
:
English :
Professional:
Negotiated :
:

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Resume Overview

School Attended

  • Ladislao Martinez Otero

Job Titles Held:

  • Housekeeping Supervisor
  • Room Inspector
  • Room Service Waiter

Degrees

  • High School Diploma

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