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Housekeeping Supervisor Resume Example

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HOUSEKEEPING SUPERVISOR
Summary

Proficient housekeeping management professional trained in hotel operations, cleaning procedures, and health and safety regulations.

Diligent Machine Operator with demonstrated knowledge of manual numerical control (NC) and computer numeric controlled (CNC) machines, multi-machine work stations and advanced trade mathematics. Effective at maintaining strong and productive relationships with co-workers. Logical thinker skillful in solving complex problems.

Skills
  • Guest relations
  • Staff evaluations
  • Expense tracking
  • Cleaning practices
  • Time management
  • Customer service-focused
  • Quality improvements
  • Stocking bathrooms
  • Employee training
  • Team building
  • Polishing surfaces
  • Staff training and development
  • Washing windows
  • Supply inventory management
  • Cost reduction strategies
Experience
04/2020 to Current
Housekeeping SupervisorHyatt － Milwaukee, WI
  • Managed team of 15 personnel in busy hotel with 78 rooms.
  • Supervised employees and developed training programs to ensure maximum performance.
  • Removed trash and dirty linens from room attendant carts.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Reviewed employee performance and devised improvement plans.
  • Submitted repair requests to maintenance team.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Improved service delivery, successfully exceeding targeted sales goal by 3%.
  • Created schedules, shift reports and other business documentation.
  • Stocked room attendant carts with supplies.
  • Developed training programs to build employee performance.
  • Ordered housekeeping supplies and guest toiletries.
  • Scheduled team of 9 housekeepers to maintain efficient staff levels during peak periods, including holidays.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Reduced process gaps by managing inventory control to meet client demands.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
03/2017 to 02/2020
Public Area CleanerSheraton Hotel & Resorts － Milwaukee, WI
  • Organized custodial closets to reduce time looking for needed shift items.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Notified building managers about needed repairs.
  • Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Worked with management to handle major repair problems like serious structural issues.
  • Responded to requests promptly to clean and sanitize areas after accidents.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Sprayed insecticides and used fumigants to treat and prevent insect and rodent infestations.
  • Responded to requests for building and maintenance repairs and cleanups immediately.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Thoroughly cleaned to maintain organized and welcoming environment.
  • Completed maintenance work such as replacing broken fixtures and fixing minor leaks.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
  • Handled custodial needs inside and outside of buildings, including collecting and cleaning up spills.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with 350 rooms.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
05/2014 to 11/2018
Machine OperatorJoseph Campione Inc. － Milwaukee, WI
  • Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Completed minor machine maintenance, including oiling parts and cleaning components.
  • Detected work-piece defects and machine malfunctions, maintaining machines to prevent future issues.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Set up machines for various jobs to maintain high-quality manufacturing and waste reduction.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Rigged equipment, connected hoses and delivered product to various locations.
  • Planned and laid out work to meet production and schedule requirements.
  • Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
  • Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
01/2016 to 01/2017
Material SorterGoodwill Industries of Southeastern Wisconsin Inc. － Milwaukee, WI
  • Developed and maintained strong working knowledge of products being handled, including how each product must be transported.
  • Operated forklifts, shelf pickers, motorized pallet jacks and tractors with zero mishaps causing property damage or personal injury.
  • Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks.
  • Performed site evaluations, customer surveys and team audits.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
Education and Training
09/2010
High School DiplomaPulaski High School － Milwaukee, WI
Milwaukee Area Technical College － Milwaukee, WI
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Resume Overview

Companies Worked For:

  • Hyatt
  • Sheraton Hotel & Resorts
  • Joseph Campione Inc.
  • Goodwill Industries of Southeastern Wisconsin Inc.

School Attended

  • Pulaski High School
  • Milwaukee Area Technical College

Job Titles Held:

  • Housekeeping Supervisor
  • Public Area Cleaner
  • Machine Operator
  • Material Sorter

Degrees

  • High School Diploma

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