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Housekeeping Houseman Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Dish preparation
  • Exceptional time management
  • Ergonomics and safety training
  • Polishing surfaces
  • Caring for fine china
  • Current liability auto insurance
Experience
Housekeeping Houseman, 09/2020 to 04/2021
Schulte Hospitality GroupSparks, NV,
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Coached and developed team members to support employee growth and development.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Handled data entry tasks with high levels of speed and accuracy.
  • Organized personal tasks to free up executive to handle professional matters.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Coordinated resources, documents and schedules to meet challenging deadlines.
  • Monitored sales performance data, updating spreadsheets with information to assist review and analysis.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Produced timely and accurate status updates and routine inquiry letters.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Communicated with customers regarding [Type] processes to maintain satisfaction.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Worked with vendors to obtain quotes, negotiate contracts and handle [Number] shipments per week.
  • Updated business forms to streamline processing and improve efficiency.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Handled guest complaints quickly using [Skill] and [Skill], maintaining positive dining experience for everyone.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Controlled and maintained labor costs through careful scheduling.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Enforced employee image and grooming standards.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Delegated tasks to [Job title]s to maintain optimal workflow.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.
  • Maintained loyal patronage by implementing guest appreciation initiatives.
  • Developed and implemented corrective action plans based on guest comment cards.
  • Partnered with [Job title] to identify new ways to improve restaurant service.
  • Managed all front of house certifications and re-certifications.
  • Implemented company training programs to help employees easily follow best practices and company standards.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Housekeeping Houseman, 08/2018 to 04/2020
Schulte Hospitality GroupTempe, AZ,
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
Buildings and Grounds, 04/1979 to 08/2006
Ararat ShrineCity, STATE,
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
  • Compiled [Type] reports to advise stakeholders on property status.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Recommended clarifications and changes in program policies to director of property management.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Coordinated [Type] improvements in compliance with [Type] agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Prepared detailed budgets and reports on financial conditions of [Type] property for [Client name].
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Prepared and submitted monthly tenant visit logs.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Fully abstracted all leases and entered all pertinent information into [System] management system.
  • Developed and implemented strategic plan for property management.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Education and Training
High School Diploma: , Expected in 05/1980
Hickman Mills Senior High School - Kansas City, MO
GPA:

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Resume Overview

School Attended
  • Hickman Mills Senior High School
Job Titles Held:
  • Housekeeping Houseman
  • Housekeeping Houseman
  • Buildings and Grounds
Degrees
  • High School Diploma

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