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house cleaner resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
  • Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business. Sociable Server offering ten plus years of experience delivering friendly, prompt service to customers.
  • Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Skills
  • Time Management
  • Multitasking and Prioritizing
  • Detail-Oriented
  • Professional and Courteous
  • Residential Cleaning
  • Quality Control
  • Inventory Control
  • Commercial Cleaning
  • Staff Training
  • Safe Chemical Handling
  • CDC Sanitation Guidelines
  • Business Function Preparation
  • OSHA Compliance
  • Lost and Found Management
  • Team Player
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Food and Beverage Service
  • Point of Sale (POS) System Operations
  • Food Safety Understanding
  • Liquor, Wine and Food Service
  • Effective Customer Upselling
  • Food Safety Standards
  • High-Volume Dining
  • Multitasking and Prioritization
  • Willingness to Learn
  • Attention to Detail
  • CPR Certification
  • Calm Under Stress
  • Patient Care Quality
  • Care Monitoring
  • First Aid Certification
  • Medical Terminology
  • Caregiver Relations
  • Basic Nursing Care
  • Emergency Response
  • Clinical Training
  • Acute and Rehabilitative Care
Experience
House Cleaner, 01/2019 to 10/2022
Molly Maid, LlcStuart, FL,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily ggerms, messes and anything customer needssanitary .
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
Server, 05/2016 to 12/2019
Kona Grill Inc.Plano, TX,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server, 06/2015 to 06/2016
Milestone Retirement CommunitiesSeatac, WA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Developed strong and lasting resident relationships.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Informed customers about specials, upselling additional food and drink items.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
Head of Housekeeping Services, 06/2013 to 02/2015
Comfort Inn & SuitesCity, STATE,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Verified each completed room against standard plans to maintain consistency.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Utilized chemicals and cleaning equipment with 3 discrepancies or hazards.
  • Commanded controls over expenses and inventory for optimal budget tracking.
Education and Training
Associate of Science: Behavioral Sciences, Expected in 07/2004 to Southern Maine Community College - South Portland, ME
GPA:
Certifications
  • Certified RCS1
  • Serve safe certified
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Resume Overview

School Attended

  • Southern Maine Community College

Job Titles Held:

  • House Cleaner
  • Server
  • Server
  • Head of Housekeeping Services

Degrees

  • Associate of Science

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