LiveCareer-Resume

house cleaner resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Focused hard worker and fast learner .Polished in maintaining tidy, clean and pleasant environment for clients and guests. Expert in kitchen and bathroom cleaning and conducting routine inspections to keep spaces sanitary.

Detail-oriented House Cleaner with strong background creating sparkling clean homes and following orders. Skilled at washing dishes, sweeping floors, doing laundry, cleaning and dusting surfaces. Clear communicator with fluency in the English language.

Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction.

Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.

Competent with experience providing excellent housekeeping services in hotel and private residence settings. Accustomed to quickly handling work in fast-paced environment. Successful at meeting quality goals and client preferences.

Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.

Skilled Contractor with 10+ years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.

Motivated and efficient specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.

Hardworking and reliable with strong ability in multitask. Highly organized, proactive and punctual with team-oriented mentality

Skills
  • Steam Cleaning
  • Linen Care
  • Surface Sanitation
  • Work Planning and Organization
  • Microsoft Office
  • Detail-Oriented
  • Guest Service and Support
  • Inventory Control
  • Time Management
  • Multitasking and Prioritizing
  • Health Standards Compliance
  • Quality Assurance Controls
  • Laundry Cleaning
  • Chandelier and Light Fixture Cleaning
  • Cleaning Equipment Inspection
  • Guest Request Response
  • Commercial Cleaning
  • Stain Removal
  • Equipment Disinfection
  • Germicide Application
  • Lost and Found Management
  • Deep Cleaning Protocols
  • Window Blind Dusting
  • Repair Service Coordination
  • Furniture Moving
  • Mattress Cleaning and Turning
  • Process Improvement
  • Electronic Communication
  • Customer Inquiry and Response
  • Kitchen Cleaning and Dishwashing
  • Residential Cleaning
  • Computerized Maintenance Management
  • OSHA Compliance
  • Business Function Preparation
  • Staff Training
  • Room Maintenance Scheduling
  • Data Entry
  • Quality Control
  • Linen Cleaning and Storage
  • Safe Chemical Handling
Experience
House Cleaner, 03/2012 to 02/2022
MaidproFort Wayne, IN,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created inventory checklists and stocked housekeeping carts daily.
Warehouse Associate, 03/2014 to 02/2018
Gap Inc.Surprise, AZ,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Compiled, sorted, and filed records of product orders, business transactions, and other activities.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Collected stock location orders and printed requests to maintain inventory control.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Read computer-generated move tickets, put-away labels, and delivery labels to properly move merchandise.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Customer Service Specialist, 07/2011 to 04/2015
Thi E-CommerceMadison, TN,
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Troubleshot shortages and overages to support quality control efforts.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Executed on-time and under-budget project management to resolve complex issues.
  • Created and implemented process improvements to maximize efficiency.
  • Exceeded company productivity standards on consistent basis.
  • Trained new employees on procedures and policies to maximize team performance.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upsold products and services to address customer needs and maximize sales.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front Register Crew Memeber, 01/2009 to 04/2012
Wendys Fast FoodCity, STATE,
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Organized and restocked supplies to support operations and team productivity.
  • Observed safety precautions and practices to reduce injury when using heavy machinery and equipment.
  • Corrected unacceptable work or materials to prevent problems and keep operations on target.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Assembled and served meals according to specific guest requirements.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Made sure guests were satisfied with meals, taking swift action to correct problems.
  • Answered questions about menus, giving guests list of items included in dishes when asked.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
  • Brewed coffee and tea, made specialty beverages and kept soda machine working correctly.
  • Interacted effectively with fellow employees to stage food trays for distribution to customers.
  • Counted and balanced register following each shift.
  • Portioned and packaged take-out foods for customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Scrubbed equipment, tables and encounters to meet cleanliness standards.
  • Reviewed orders against receipts so guests received requested items.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Packaged and verified contents of orders to increase satisfaction.
  • Poured hot beverages and filled soft drink cups to deliver to waiting guests.
  • Resolved [Type] issues quickly to satisfy customers and reduce wait times.
Education and Training
High School Diploma: , Expected in 04/2011 to Hamilton Township High School - Columbus, OH
GPA:
  • Science was my favorite subject and it was always easy for me to get an A in science class as well as language arts
  • Completed continuing education in

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Resume Overview

School Attended

  • Hamilton Township High School

Job Titles Held:

  • House Cleaner
  • Warehouse Associate
  • Customer Service Specialist
  • Front Register Crew Memeber

Degrees

  • High School Diploma

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