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House Cleaner Resume Example

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HOUSE CLEANER
Professional Summary

Service-driven restaurant team member knowledgeable about mixology and popular craft beers. Effective at keeping supplies stocked, tables cleared and glasses polished to appeal to customers from all walks of life. Prepared to offer expertise gained over 6 years of experience and take on dynamic position with growing establishment.

Skills
  • Customer service
  • Cash register
  • Teamwork and collaboration
  • Highly reliable
  • Friendly demeanor
  • Outstanding customer service
  • Cocktail list development
  • Wine and liquor expertise
Work History
House Cleaner, 05/2010 to 08/2013
Ideal Janitorial – Fayetteville, NC
  • Inspected, maintained and cleaned all lighting fixtures, wash baseboards and cleaned under furniture
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash
  • Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms
  • Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties
  • Managed residential property issues and prepared homes prior to client arrival
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Reduced average cleaning time per room from 20 to 35 minutes
Waitress, 04/2012 to 12/2013
Waffle Hoise – Newport News, VA
  • Resolved guest complaints quickly and efficiently
  • Handled customer complaints with poise and grace, immediately resolving issues by contacting supervisor
  • Delivered quality service by providing warm and welcoming environment
  • Verified cash drawer against day's receipts
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Monitored dining rooms for seating availability, service, safety and well-being of guests
  • Kept kitchen areas clean and free of debris and water
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
  • Served beverages, breads and butter and replenished items as necessary
  • Answered telephones and completed financial transactions for other team members
  • Promoted items on beverage lists and restaurant specials
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time
  • Prepared salads and appetizers to back up kitchen staff
  • Checked order accuracy and food quality before delivering to customers
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink
  • Increased sales of key menu items through effective upselling
Banquet Server, 01/2014 to 09/2014
Embassy Suites – Tampa, FL
  • Observed company policies and health and safety guidelines in handling all food and dining ware
  • Applied wine and spirit expertise in making drink recommendations to patrons that paired with meals and appealed to their tastes
  • Monitored banquet floor to respond to patron requests for food and drinks, fill empty water glasses and clear unwanted dishes
  • Assisted with setup of banquet hall and tables
  • Set dining tables according to type of event and service standards
  • Developed and maintained positive working relationships with others to reach business goals
  • Maintained atmosphere of enthusiastic customer service
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws
  • Bussed, cleared, cleaned and set tables in quiet and efficient manner
  • Collected empty carts and returned to store
  • Upheld standards of cleanliness, food handling and safety
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Served plated dinners, buffet style dinners and plated events for parties of 50 to 200
Bartender, 09/2014 to Current
Embassy Suites – Williamsburg, VA
  • Waited on multiple customers at bar and throughout bar area
  • Notified management of ordering needs for liquor, beer, wine, and bar supplies
  • Followed safety and sanitation policies handling food and beverages
  • Greeted guests in timely and professional manner
  • Poured drinks using standard pour according to specifications
  • Cleaned, mopped and vacuumed bar area
  • Described food and drink specials to guests with enthusiasm and appeal
  • Managed bar inventory, restocked supplies and placed orders
  • Managed bar revenues, ensuring that all patrons were billed and cash properly accounted for
  • Managed strict beverage control to minimize waste
  • Maintained full knowledge of beverage lists and promotions
  • Checked customers' identification to confirm met legal drinking age
  • Retrieved liquor, wine and beer from various storage facilities
  • Cleaned shelving, mixers, cups, blenders and soda guns
  • Adhered to state laws regarding alcoholic beverage service
  • Upheld strict cash handling procedures
  • Updated daily logs, computer tracking systems and other relevant documentation
  • Closed out cash register and prepared cashier report
  • Served each guest courteously, quickly and efficiently
  • Set up glassware and liquor prior to events
  • Received beverage orders from wait staff and delivered beverages to guests
  • Prepared and served over 300 drinks per shift in high-volume hotel environment
Education
High School Diploma: 2009
Jack Britt High School - Fayetteville, NC
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Resume Overview

Companies Worked For:

  • Ideal Janitorial
  • Waffle Hoise
  • Embassy Suites

School Attended

  • Jack Britt High School

Job Titles Held:

  • House Cleaner
  • Waitress
  • Banquet Server
  • Bartender

Degrees

  • High School Diploma : 2009

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