Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Seeking a position as a Customer Service Associate. Well-qualified Customer Associate, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Training within a vast amount of computer programs. Seeking a position where i can use my ability and mentality in the new up and rising Customer Associate positions , willing to learn and grow within my career. Conscientious customer service associate with 3 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Skills
Hazardous chemical training
Dusting furniture
Data management
Teambuilding
Excel expertise
Power Point proficiency
Access proficiency
Microsoft Word proficiency
Complaint resolution
Report preparation
Credit card processing
Good listening skills
Money handling abilities
Retail store support
Key stakeholder relationship building
Professional telephone demeanor
Administrative support
Creative problem solving
Key holder experience
Retail materials management
Inbound and Outbound Calling
Cash Handling
Cleaning
Sales
Store Merchandising
Work History
House Cleaner, 01/2021 to Current Reata Glen – San Juan Capistrano, CA,
Established and maintained clean and comfortable environments in family housing buildings by vacuuming, cleaning windows and dusting.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Removed waste paper and other trash from premises to designated area.
Kept building entryway glass clean and polished for professional presentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Verified cleanliness and organization of storage areas and carts.
Exceeded client expectations to garner future services.
Sanitized apartments after move-out or prior to move-in.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Polished glass surfaces and windows.
Returned emptied garbage receptacles to proper locations.
Adhered to professional house cleaning checklist.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Dusted picture frames and wall hangings with cloth.
Worked on team of 3 staff members to service 80 motel rooms bi-weekly.
Rotated linens in storerooms and replenished when supplies ran low.
Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
Informed customers about special promotions and provided detailed information for various products.
Customer Service Associate, Food Handler, 11/2020 to 01/2021 First Health Of The Carolinas – Varies, NC,
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained high customer satisfaction levels by preparing orders accurately.
Received, unpackaged and stored incoming food deliveries.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Described and explained details about different menu options to inform customers and guide purchasing decisions.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Informed customers about special promotions and provided detailed information for various products.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Customer Service Associate, 03/2020 to 06/2020 Family Dollar Stores Inc. – City, STATE,
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Entered customer interaction details in Excel to track requests, document problems and record solutions offered.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Informed customers about special promotions and provided detailed information for various products.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Demonstrated items to customers and created customer awareness, interest and sales.
Education
High School Diploma: , Expected in Penn Foster Career School - Scranton, PA GPA:
Continuing education in CURRENTLY STUDYING FOR MY HIH SCHOOL DIPLOMA.
Certifications
Certification in Power Point Training
Certified in Excell administration and training others
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