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House Cleaner Resume Example

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HOUSE CLEANER
Professional Summary

Seeking a position as a Customer Service Associate. Well-qualified Customer Associate, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Training within a vast amount of computer programs. Seeking a position where i can use my ability and mentality in the new up and rising Customer Associate positions , willing to learn and grow within my career. Conscientious customer service associate with 3 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Work History
Company Name. City, StateHouse Cleaner | 01/2021 - Current
  • Established and maintained clean and comfortable environments in family housing buildings by vacuuming, cleaning windows and dusting.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Removed waste paper and other trash from premises to designated area.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Verified cleanliness and organization of storage areas and carts.
  • Exceeded client expectations to garner future services.
  • Sanitized apartments after move-out or prior to move-in.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Polished glass surfaces and windows.
  • Returned emptied garbage receptacles to proper locations.
  • Adhered to professional house cleaning checklist.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Worked on team of 3 staff members to service 80 motel rooms bi-weekly.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
  • Informed customers about special promotions and provided detailed information for various products.
Company Name. City, StateCustomer Service Associate, Food Handler | 11/2020 - 01/2021
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained high customer satisfaction levels by preparing orders accurately.
  • Received, unpackaged and stored incoming food deliveries.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Described and explained details about different menu options to inform customers and guide purchasing decisions.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Informed customers about special promotions and provided detailed information for various products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Company Name. City, StateCustomer Service Associate | 03/2020 - 06/2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Entered customer interaction details in Excel to track requests, document problems and record solutions offered.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Demonstrated items to customers and created customer awareness, interest and sales.
Skills
  • Hazardous chemical training
  • Dusting furniture
  • Data management
  • Teambuilding
  • Excel expertise
  • Power Point proficiency
  • Access proficiency
  • Microsoft Word proficiency
  • Complaint resolution
  • Report preparation
  • Credit card processing
  • Good listening skills
  • Money handling abilities
  • Retail store support
  • Key stakeholder relationship building
  • Professional telephone demeanor
  • Administrative support
  • Creative problem solving
  • Key holder experience
  • Retail materials management
  • Inbound and Outbound Calling
  • Cash Handling
  • Cleaning
  • Sales
  • Store Merchandising
Education
Penn Foster Career SchoolCity, StateHigh School Diploma
  • Continuing education in CURRENTLY STUDYING FOR MY HIH SCHOOL DIPLOMA.
Certifications
  • Certification in Power Point Training
  • Certified in Excell administration and training others
  • Certified in Microsoft Word and proficiency
  • Certified in Microsoft Access proficiency
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Resume Overview

School Attended

  • Penn Foster Career School

Job Titles Held:

  • House Cleaner
  • Customer Service Associate, Food Handler
  • Customer Service Associate

Degrees

  • High School Diploma

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