House Cleaner resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Reliable [Job Title] enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.
Skills
Laundry Duties
Washing and Drying
Debris Collection
COVID-19 Safety Procedures
Guest Satisfaction
Surface Sanitation
Vacuuming Floors
Hospitality Management
Floor Cleaning, Polishing and Waxing
Health Standards Compliance
CDC Sanitation Guidelines
Wall and Ceiling Cleaning
Drapery Washing
Room and Public Space Cleaning
Guest Service and Support
Household Management
Chemical Cleaners
Storage Area Management
Cart Stocking and Organization
Hazardous Chemicals
Documenting Hours Worked
Special Requests
Stain Removal
Equipment Disinfection
Guest Safety
Critical Thinking
Client Needs Assessment
Household Tasks
Electronic Communication
Client Requirements
Linens and Toiletries
Window Blind Dusting
Guest Request Response
Protocol Management
Active Listening
Grocery Shopping
Safe Waste Disposal Techniques
Deep Cleaning Protocols
Customer Retention Strategies
Customer Account Management
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Data Entry and Maintenance
Needs Assessment
Order and Refund Processing
Efficient and Detail-Oriented
Responding to Difficult Customers
Understanding Customer Needs
POS Systems and Ordering Platforms
Upselling Products and Services
Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Microsoft Excel
Microsoft Dynamics
Google Drive
Microsoft Windows
Microsoft Office
Answering Customer Questions
Inbound and Outbound Calling
Care Plan Management
Service Documentation
Diagnosing Patients
Household Cleaning
Attentive to People
Bedside Care
Emergency Situations
Work History
01/2022 to CurrentHouse CleanerReata Glen | San Juan Capistrano, CA,
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Emptied trashcans and transported waste to collection areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Dusted picture frames and wall hangings with cloth.
Adhered to professional house cleaning checklist.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
02/2021 to 01/2022Housekeeping SupervisorCorvias Property Management | Junction City, KS,
Communicated repair needs to maintenance staff.
Worked with front desk to respond promptly to all guest requests.
Trained and mentored all new personnel to maximize quality of service and performance.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Placed orders for housekeeping supplies and guest toiletries.
Adhered to safety protocols by enforcing proper equipment usage.
Completed schedules, shift reports and other business documentation.
Restocked room supplies such as facial tissues for personal touch with every job.
10/2020 to 02/2021Customer Service RepresentativeCargill, Inc. | Carleton, NE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Trained staff on operating procedures and company services.
Managed timely and effective replacement of damaged or missing products.
03/2015 to 10/2020Direct Care WorkerBayada Home Health Care | North Wilkesboro, NC,
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Transported individuals to events and activities, medical appointments and shopping trips.
Documented vitals, behaviors and medications in client medical records.
Remained alert to problems or health issues of clients and competently responded.
Determined specific needs and provided most appropriate level of services for patient well-being.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Administered medication as directed by physician.
Scheduled and accompanied clients to medical appointments.
Helped clients manage money, pay bills and shop for groceries or personal items.
Arranged transportation and accompanied patients to doctors' offices and errands.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Provided safe mobility support to help patients move around personal and public spaces.
Ran errands for patients, did shopping, and picked up other necessities.
Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Monitored and assisted residents through individual service plans.
Education
Expected in High School Diploma | Grant High School, Dry Prong, LAGPA:
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