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Home Help Aide Resume Example

Resume Score: 80%

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HOME HELP AIDE
Skills
  • Cashier
  • Cash office/ bank deposits
  • Sales floor
  • Stocking
  • Stock room
  • Customer service
  • Receiving
  • Scheduling
  • Store manager duties
  • Compassionate client care
  • Care plan management
  • Knowledge of state regulations
  • Community activities
  • Client safety and first aid
  • Client documentation
  • Equipment Operation
  • Team building
Experience
Home Help Aide | 03/2013 to 12/2013Help At Home Inc. - Gainesville, GA
  • Provided mental and emotional support to keep clients happy and healthy.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Engaged with patients through participation in activity, which helped boost mood and improve overall memory.
  • Monitored clients' progress to report necessary changes.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Prepared high-quality nutritious meals for patients with conditions to promote better overall health and improve eating habits.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Monitored client behaviors and emotional states, reporting concerns to manager and documenting information in files.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Store Manager | 04/2011 to 09/2013Dollar General - Flowery Branch, GA
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Increased profits 15% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Built loyal customer base by delivering excellent service andstocking in-demand products.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Implemented succession planning by training and developing 4 associates into leadership positions.
  • Enforced adherence to policies, standards and security protocols.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached and mentored associates to achieve 2 employee promotions.
  • Oversaw inventory management to minimize waste.
  • Maintained daily record of all transactions.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Trained all new assistant managers and staff on store security, monetary procedures and customer service expectations.
  • Reduced process lags by effectively managing 20 employees for productivity and efficiency improvement.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
  • Collaborated with district manager to recruit and develop personnel and cultivate top performance.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Conducted 20 staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Supervised and trained team of 20 sore associates s while improving store sales by 10%.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Reduced process lags while managing 20 employees to ensure optimal productivity.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Interviewed, hired, supervised and trained 20 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Trained 20-person staff to deliver outstanding customer service and assistance.
  • Provided direction and instruction to associates on variety of tasks, including cashier and floor assistant.
  • Analyzed marketing information and translated into strategic plans for establishment.
  • Diminished total loss by 5% by implementing effective operational improvements.
  • Supported all store employees in managing daily store functions.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Counted cash drawers and made bank deposits.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Trained 20 employees in inventory practices, POS systems and product knowledge, contributing to 5% increase in customer satisfaction ratings.
  • Hired and trained 20 employees to start new store store in GA.
  • Wrote order supply requests to replenish merchandise and submitted to district manager for sign-off.
  • Worked closely with asst. managers and district manager to formulate and build store brand and strategy.
  • Conducted performance reviews to organize training and development for staff.
  • Supported management in exceeding customer service and quality standards.
  • Contributed to merchandising ideas at team sales meetings.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Corrected operational discrepancies for 1 stores by developing and executing process improvements.
  • Addressed customer inquiries and resolved complaints.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Partnered wit asst managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Prioritized sanitation, safety and health standards in work areas.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
  • Created attractive store displays to generate customer interest and boost sales.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
  • Oversaw daily cash register operations and cash management and kept errors at 50% rate by implementin system.
Store Manager | 10/2012 to 01/2013Toys R Us - Gainesville, GA
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Increased profits 3% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Built loyal customer base by delivering excellent service and stocking in-demand product.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Implemented succession planning by training and developing 3 associates into leadership positions.
  • Enforced adherence to policies, standards and security protocols.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached and mentored associates to achieve 2 employee promotions.
  • Oversaw inventory management to minimize waste.
  • Maintained daily record of all transactions.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Proactively identified and solved complex problems, including impacted operations management and business direction.
  • Trained all new assistant managers and cashiers on store security, monetary procedures and customer service expectations.
  • Reduced process lags by effectively managing 10 employees for productivity and efficiency improvement.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Supervised and trained team of 10 cashiers while improving store sales by 3%.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Reduced process lags while managing 10 employees to ensure optimal productivity.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Interviewed, hired, supervised and trained 10 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Trained 10-person staff to deliver outstanding customer service and assistance.
  • Provided direction and instruction to associates on variety of tasks, including customer service and returns.
  • Diminished total loss by 4% by implementing effective operational improvements.
  • Supported asst managers in managing daily store functions.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Participated in manager meetings and training
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Counted cash drawers and made bank deposits.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Hired and trained 5 employees to start new managers store in Georgia .
  • Wrote order supply requests to replenish merchandise and submitted to district manager for sign-off.
  • Conducted performance reviews to organize training and development for staff.
  • Contributed to merchandising ideas at team sales meetings.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Addressed customer inquiries and resolved complaints.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Partnered with district manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Prioritized sanitation, safety and health standards in work areas.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
  • Created attractive store displays to generate customer interest and boost sales.
  • Oversaw daily cash register operations and cash management and kept errors at 2% rate by implementing system.
Education and Training
Jackson County High School - - Jefferson,GA | | GED
Summary

Focused retail store management professional versed in all aspects of running retail store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.

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Resume Overview

Companies Worked For:

  • Help At Home Inc.
  • Dollar General
  • Toys R Us

School Attended

  • Jackson County High School

Job Titles Held:

  • Home Help Aide
  • Store Manager

Degrees

  • Jackson County High School - Jefferson , GA | GED

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