LiveCareer-Resume

home health provider resume example with 6 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

With several years of being a multi-tasked representative, here are a few reasons why I believe I would be a reliable candidate for your company. I'm a well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Energetic Technical Support Representative ready to undertake challenging technical support triage duties in demanding environments. Cognizant of when to go hands-on with issues and when to delegate support calls to appropriate personnel. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation. Friendly Fast Food Worker offering 5 years of experience in food service roles. Skilled in performing safe food handling processes, customer service and sales transactions in fast-paced environments. Focused on greeting all customers positively.

Skills
  • Patient care
  • First Aid/CPR
  • POS systems
  • Guest Services
  • Payment Processing
  • Health and Safety Standards
  • Credit card processing
  • Desktop support
  • Exceptional Telephone Etiquette
  • Troubleshooting Technical Issues
  • First aid and safety
  • Customer service
  • Food safety standards
  • Cash Handling/ Management
  • Cleaning
  • Order monitoring
  • Technical issues analysis
  • Windows 10
  • Technical Support
  • Customer service expert
Work History
Home Health Provider, 11/2016 to Current
Alorica Inc.Albuquerque, NM,
  • Administered prescribed medications under direction of physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Provided mobility assistance such as walking and regular exercising.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
Tech Support Representative, 01/2020 to 06/2020
American Dining CreationsWorcester, MA,
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • DUPE - Engaged end-users and answered questions via email, phone, website live chat and in forums.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Frontier.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved 30 technical support inquiries per day.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Customer Service Cashier, 03/2018 to 10/2019
American Dining CreationsAlbany, NY,
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Prepped food items for later use to save staff time during busy hours.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Pleasantly and courteously interacted with customers to deliver quality service.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Customer Service Cashier, 05/2015 to 03/2019
WhataburgerCity, STATE,
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Prepped food items for later use to save staff time during busy hours.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Pleasantly and courteously interacted with customers to deliver quality service.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Education
High School Diploma: , Expected in 06/2016
Texas City High School - Texas City, TX
GPA:
Certifications
  • First Aid/CPR Certified
  • Food Handler February 2019
  • TABC February 2019
  • Food Handler May 2015 to Present
  • ServSafe
  • Customer Service Skills — Familiar July 2018 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/fpwhkji1sgutbvui
  • Food Safety — Proficient January 2019 Knowledge of proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: https://share.indeedassessments.com/share_assignment/hlknxp-x9-0jk0ej
  • Scheduling — Highly Proficient August 2019 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/8zzsvsdqkvjln-di
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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Resume Overview

School Attended

  • Texas City High School

Job Titles Held:

  • Home Health Provider
  • Tech Support Representative
  • Customer Service Cashier
  • Customer Service Cashier

Degrees

  • High School Diploma

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