LiveCareer-Resume

home health care provider resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Talented Collector 2 with 8-years background in collections and expertise in recovery strategy and repayment plan structuring. Successful in fostering goodwill with customers through professional credit management. Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Driven to exceed goals and reduce company debt.

Skills
  • Patient Progress Documentation
  • Emotional Support and Companionship
  • Verbal and Written Communication
  • Care Plan Adherence
  • Time Management
  • Mobility Assistance
  • Medication Administration
  • Mental Health Support
  • First Aid and CPR
  • Laundry Washing, Drying and Ironing
  • Client Relationship and Rapport
  • Daily Charting
  • Patient and Compassionate
  • Meal Planning and Preparation
  • Documentation and Reporting
  • Automated Account Review
  • Customer Locating
  • Analytical and Critical Thinking
  • Skip Tracing
  • Negotiation and Resolution
  • Account Monitoring
  • Payment Scheduling
  • Debt Repayment Negotiation
  • Service Quality Standards
  • FDCPA Compliance
  • Delinquent Account Notification
  • Managing Delinquent Accounts
  • Updating Customer Accounts
  • Persuasive Negotiation
  • Attention to Detail
  • Customer Relationship Management
  • Payment Processing
  • Collections Best Practices
  • Payment Acceptance
  • Persuasion Strategies
  • Performance Improvement Techniques
  • Familiar With Locating Individuals
  • Call Center Background
  • Customer Research
Experience
Home Health Care Provider, 08/2022 - 01/2023
All In The Family City, STATE,
  • Educated patients and families about recommended procedures and care options.
  • Prepared patients for both routine tests and complicated surgeries.
  • Cared for disabled children or children with sick or disabled parents.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Transported individuals to medical appointments and assisted with errands.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Assisted patients with personal care to alleviate burden on family members.
  • Provided patients and families with emotional support and instruction.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Prepared meals and snacks to meet individual nutritional requirements.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Planned optimal meals based on established nutritional plans.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Documented patient status and reported changes in care needs.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Accompanied clients to doctors' offices or on other trips outside home.
Certified Trainer & Server, 09/2018 - 10/2021
I Hop Restaurant City, STATE,
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Trained servers in front of the house
  • Taught pre-approved [Type] program curriculum using authorized materials and training techniques.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
Customer Service Representative & Collector 2, 07/2007 - 06/2013
Wells Fargo Financial City, STATE,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
Education and Training
High School Diploma: , Expected in 06/1983
-
Mountain View High School - Vancouver, WA
GPA:
Status -
Additional Information
  • Secret shopping score my Excellence in Customer Service 115%. Went above and beyond for the customers

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Resume Overview

School Attended

  • Mountain View High School

Job Titles Held:

  • Home Health Care Provider
  • Certified Trainer & Server
  • Customer Service Representative & Collector 2

Degrees

  • High School Diploma

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