home health care provider resume example with 18+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Prescribed Exercises
Records Management
Home Cleaning and Sanitizing
Progress Monitoring
Courteous with Strong Service Mindset
Responding to Difficult Customers
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Verbal and Written Communication
Creative Problem Solving
Customer Service
Sales Expertise
Problem-Solving Abilities
Call Center Operations
Adaptive Team Player
microsoft office
Multitasking and Time Management
Prioritizing Work
Clerical Support
Multi-Line Phone Systems
Call Transfers
Reliable & Trustworthy
Microsoft Excel
Data Collection and Entry
Experience
12/2017 to 07/2022Home Health Care ProviderLkq Corp | Atlanta, GA,
Maintained clean and well-organized environment for client happiness and safety.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Helped clients stay happy and healthy by providing mental and emotional support.
Assisted with client personal care needs to foster independence and well-being.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Supervised medication administration, personal hygiene and other activities of daily living.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Planned optimal meals based on established nutritional plans.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Arranged medications and dispensed prescribed doses at scheduled intervals.
Prepared meals and snacks to meet individual nutritional requirements.
Educated patients and families about recommended procedures and care options.
Gauged and documented patient responses to interventions and treatments.
Prepared patients for both routine tests and complicated surgeries.
Interacted with patients through games and fun activities to boost mood and improve overall memory.
Met client demands by referring direct care providers.
Supported field staff, patients and families in dealing with clinical issues and concerns.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Monitored medications for patients with various conditions and kept watchful eye for side effects.
Assisted patients with personal care to alleviate burden on family members.
05/2014 to 11/2017Customer Service RepresentativePremier | City, STATE,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Developed strong customer relationships to encourage repeat business.
Explained benefits, features and recommendations to maximize client retention.
Organized client contracts, records and reports to strengthen traceability.
Used proven techniques to de-escalate angry customers during telephone interactions.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
06/1996 to 09/2006Customer Service/Call Center RepresentativeConsultants And Administrators | City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Maintained strong call control and quickly worked through scripts to address problems.
Updated customer accounts, addresses and contact information within call management databases.
Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
Documented customer correspondence in CRM to track requests, problems and solutions.
Strengthened team performance and productivity by training and inspiring team members.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Consulted with customers regarding needs and addressed concerns.
Education and Training
Expected in 05/1986 to to High School Diploma | Rutherford B Hayes High School, Delaware, OHGPA:
Expected in 05/1986 to to | Executive And Administrative Secretary Delware Joint Vocational , Delaware, OH, GPA:
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