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home health care provider resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Compassionate home health care focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Skills
  • Client Relationship
  • Verbal and Written Communication
  • Condition Assessment
  • Service-Oriented
  • Prescribed Exercises
  • Patient Massage
  • Laundry Washing, Drying and Ironing
  • Bed Making and Changing
  • Dietary Requirements and Nutrition
  • Mental Health Support
  • Medication Administration
  • Activities of Daily Living (ADLs)
  • Documentation and Reporting
  • Care Plan Adherence
  • Patient and Compassionate
  • Ambulation Assistance
  • Grocery Shopping and Storage
  • Emotional Support and Companionship
  • Mobility Assistance
Experience
04/2004 to Current Home Health Care Provider Fung Group | Bensenville, IL,
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Assisted clients with proper exercises and rehabilitation.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Assisted patients with personal care to alleviate burden on family members.
  • Provided patients and families with emotional support and instruction.
  • Arranged medications and dispensed prescribed doses at scheduled intervals.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Prepared meals and snacks to meet individual nutritional requirements.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
09/2002 to 02/2003 Assistant Manager, Customer Service American Addiction Centers | Honolulu, HI,
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Submitted orders by referring to price lists and product literature.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Kept thorough records of customer details and previous sales.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Employed effective selling techniques by promoting product benefits and influencing decision-makers.
  • Gathered information on current marketplace by researching competitors' pricing, products and other key factors.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promoted add-on services to increase department revenue, increasing bills 15% on average.
  • Consulted with customers regarding needs and addressed concerns.
  • Loss prevention
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Followed up with leads and referrals to share pertinent sales information.
01/1996 to 01/1999 Front Desk Associate Flamingo Resort Hotel | City, STATE,
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Facilitated successful front desk operations for high-volume hotel.
  • Reviewed accounts to assess open charges and answer customer questions.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Trained newly hired employees on front desk procedures and business operations.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Created and optimized employee schedules for shift coverage.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Answered phone and emails to make reservations and take guest information.
Education and Training
Expected in 05/1991 to to High School Diploma | El Molino High School, Forestville, CA GPA:

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Resume Overview

School Attended

  • El Molino High School

Job Titles Held:

  • Home Health Care Provider
  • Assistant Manager, Customer Service
  • Front Desk Associate

Degrees

  • High School Diploma

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