Enthusiastic Caregiver/Customer Service Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Medical Care and Customer Service. Formal training in Mediation. Motivated to learn, grow and excel in both Medical/Retail Service.
Punctual individual enthusiastically handling numerous tasks, including Supervisory, Escalation, Customer Satisfactionin fast-paced environment. Conscientious and attentive professional available to work any shift, including holidays. Skilled in Mediation, Teamwork and Customer Retention.
Accomplishments
Documented and resolved Customer Issues to a more than double of retentions per pay period. This was accomplished by restructuring bonuses, creating new scripts, positive reinforcement, and rewarding high achievement.
Skills
Critical thinking
Excellent work ethic
Verbal and written communication
Teamwork
Supervision
Progress documentation
Home Health Care
State Regulations Knowledge
First Aid and Safety
Behavioral Management
Work History
Home Health Care Provider, 03/2018 - Current New York Life – MA, State,
Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Administered medication as directed by physician.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Facilitated calls to and from field staff to resolve issues and address concerns.
Checked vital signs on Timeframe basis and contacted Job title regarding any patient health concerns or behavioral changes.
Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Provided patients with assistance in completing such tasks as Task and Task, effectively reducing daily burden on family members.
Directed and managed referral volume based on staff availability.
Supervised daily activities and provided assistance when needed.
Maintained positive working relationships with referral sources to promote business services.
Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
Administered Type and Type medications to patients and remained vigilant for negative side effects.
Guided staff in documentation processes required for clinical outcomes.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
Cooked tasty, nourishing meals for patients with Type and Type conditions to promote better nutrition.
Applied objective data for internal and field employee performance evaluations.
Kept close eye on behavior and emotional responses of clients, consulting with Job title to address concerns and protect each person from any harm.
Home Health Care Provider, 08/2013 - 03/2015 Katherine Parkkonen – City, STATE,
Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
Worked to improve and enhance patient lives through effective and compassionate care.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Maintained clean, safe and well-organized patient environment.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Supervised daily activities and provided assistance when needed.
Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
Cooked tasty, nourishing meals for patients with Type and Type conditions to promote better nutrition.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
Customer Service Representative, 06/2013 - 01/2014 Bed Bath & Beyond – City, STATE,
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Served customers in a friendly, efficient manner following outlined steps of service.
Identified issues, analyzed information and provided solutions to problems.
Customer Service Sales Agent Team Leader, 02/2010 - 06/2013 Back Office Support Sytems – City, STATE,
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Education
Associate Degree In Sociology: Mediation, Expected in 08/2008 - Macomb Community College - Warren, MI GPA:
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