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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

My name is Jessica Claire i am a registered Medical Assistant and Phlebotomist .I have completed a 210-Hour externship at a Family Medicine Clinic. I am also a Flexible and adaptable Home health Aide as well as a great customer service representative with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.entative. I am looking to further my career in my medical assisting or phlebotomy field. I am a wonderful reliable employee and will be grateful of your consideration of adding me as a loyal team member to your establishment.

Licenses
  • CPR Certification
  • Registered Medical Assistant
  • Registered Phlebotomist

Skill Highlights
  • Healthcare billing proficiency
  • Medical Assisting specialist
  • Enthusiastic caregiver
  • Problem resolution ability
  • Computerized charting specialist
  • Strong clinical judgment
  • Extensive medical terminology knowledge
  • STD counseling and care awareness
  • Familiarity with disease management programs
  • Practiced inpatient and outpatient caregiver
  • Patient/family focused
  • Blood Withdrawal certification
  • Practiced in sterilization techniques
  • Wound care expertise
  • AED certification
  • Wound cleaning/care ability
  • Abides by infection control standards
  • Flow sheet charting skillfulness
  • Newborn education coach
  • Custodial care knowledge
  • Feeding assistance specialist
  • Alphabetical/numerical filing mastery
  • Body mechanics competency
  • Chart preparation/filing aptness
  • CPR/BLS certified
  • Drug administration trained
  • Hematology testing capability
  • Medical coding capability
  • Medical instrument sterilization mastery
  • Talent in obtaining/charting vital signs
  • Patient positioning understanding
  • Qualified in specimen collection/processing
  • Competency in procedure development
  • Charting expertise
  • Trained in grooming and bathing assistance
  • Trained in catheter change and preparation
  • Calm and level-headed under stGeneral housekeeping ability
  • Valid CA Reliable transportation
  • driver's license
  • ress
  • Quick problem solver
Professional Experience
Home Health Care Provider, 04/2014 - Current
Northern Tool + Equipment Houston Sw Freeway, TX,
  • I provide service to customers who need help with basic daily life routines.
  • Accomplishments This job has taught me compassion and empathy towards everyone in need of any help.
  • Skills Used I have demonstrated basic medical assistant skills and also CNA skills.
  • Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.
  • Provided transportation, assistance and companionship to clients.Cleaned and organized patients’ living quarters.
  • Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Facilitated games and other activities to engage clients.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Sensitive to the needs of geriatric patients.
  • Comforted patients and provided them with reassurance and encouragement.
  • Administered simple range of motion exercises.
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Sales Rep, 04/2010 - 10/2010
Dxp Enterprises Deer Park, TX,
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.
  • Confirmed that appropriate changes were made to resolve customers' problems
  • .Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Informed customers about sales and promotions in a friendly and engaging manner.
Customer Service Representative, 01/2014 - 04/2014
Catholic Health Initiative Urbandale, IA,
  • My daily job was to recieve and answer in coming calls from customers and help them.
  • Accomplishments The impact this job had on me was helping me to be patient with customers even when they are frustrated.
  • Skills Used I demonstrated customer service skills.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Student Medical Assistant, 04/2013 - 07/2013
City Of Tuscaloosa, Al Tuscaloosa, AL,
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Prepared patient rooms prior to their arrival.
  • Collected urine and fecal samples.
  • Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Assisted with adequate nutrition and fluid intake.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Tended to patients with chronic illnesses.
  • Participated in the maintenance of safe conditions within the facility and other related areas.
  • Maintained a clean, orderly and well-stocked environment.
  • Recorded and filed patient data and medical records.
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
  • Prepared prescription refill requests on behalf of the physician.
  • Directed patient flow during practice hours, minimizing patient wait time.
Crew worker, 2013 - 07/2014
White Castle Clarksville, IN,
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Served orders to customers at windows, counters and tables.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
  • Accurately measured ingredients required for specific food items.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Properly portioned and packaged take-out foods for customers.
  • Quickly and efficiently processed payments and made accurate change.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Quickly unloaded product shipments and stocked freezers.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
Crew Manager, 2011 - 2012
Six Flags, Inc. San Antonio, TX,
  • Basic fast food and customer service such as the following; cashier service, food preparation.
  • Accomplishments I learned to be at work on time everyday.
  • And i also learn how to work aa a team.
  • Skills Used I demonstrated customer servicec skill.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Quickly unloaded product shipments and stocked freezers.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Worked well with teammates and openly invited coaching from the management team.
  • Followed all established restaurant practices and procedures.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Promptly reported complaints to a member of the management team.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
Interviewer, 2009 - 11/2010
C&C Market Research Company City, STATE,
  • I interviewed customers in the mall tho seer of they for the criteria needed for different surveys we had to collect.
  • Accomplishments This job taught me how to not take no for an answer and achieve a goal every day.
  • Skills Used Customer Service, skills Interviewing, Goal reaching skills.
  • Planned and negotiated media buys, including TV, radio, print and digital.
  • Created an official company page on Facebook to facilitate interaction with customers.
  • Coordinated pre-show and post-show activities at trade shows.
Education and Training
Registration in C.P.R & A.E.D: , Expected in 2013
-
Platt College - Lawton, OK
GPA:

R.M.A: Medical Assisting, Expected in 2013
-
Platt College - Lawton, OK
GPA:

Medical Assisting

Coursework in Health Science

Coordinators honor roll

Coursework in Epidemiology and Health Behavior and Social Change Theory Academic Achievement Award

Phlebotomy: Phlebotomy, Expected in 2013
-
Platt College - Lawton, OK
GPA:
High School Diploma: , Expected in 1 2012
-
Lawton Public Learning Center - Lawton, OK
GPA:
Accomplishments
  • Administrative Skills Telephone Techniques Appointment Scheduling Patient Reception Medical Records Management Medical Insurance & Coding ICD-9-CM Coding CPT Coding Clinical Skills Patient Histories Vital Signs Documentation & Charting Examination Room Preparation Patient Preparation Infection Control Suture Removal Sterile Dressings CPR Medication Administration Specimen Collection Urinalysis Phlebotomy Radiology Electrocardiography Physical Therapy & Rehabilitation Pediatric & Geriatric Assisting Patient Education AWARDS Coordinators Honor Roll October 2013 Straight A's and B's for the monthly quarter.
  • Perfect Attendence Award October 2013 Being present and on time for school on a daily basis.
  • CERTIFICATIONS Certified Medical Assistant August 2013 to Present Certfied Phlebotmist August 2013 to Present.
Skills
  • Patient-focused care
  • Excellent interpersonal skills
  • Compassionate and trustworthy caregiver
  • Time management
  • Detail-oriented
  • Effectively interacts with patients and families.
  • Preparation of healthy meals and snacks
  • Hospice care provider
  • Medical terminology
  • Catheter preparation and change
  • Respiratory equipment training
  • Wound care
  • Charting and record keeping
  • Valid CA driver's license
  • Time management
  • Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

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Resume Overview

School Attended

  • Platt College
  • Platt College
  • Platt College
  • Lawton Public Learning Center

Job Titles Held:

  • Home Health Care Provider
  • Sales Rep
  • Customer Service Representative
  • Student Medical Assistant
  • Crew worker
  • Crew Manager
  • Interviewer

Degrees

  • Registration in C.P.R & A.E.D
  • R.M.A
  • Phlebotomy
  • High School Diploma

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