My name is Jessica Claire i am a registered Medical Assistant and Phlebotomist .I have completed a 210-Hour externship at a Family Medicine Clinic. I am also a Flexible and adaptable Home health Aide as well as a great customer service representative with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.entative. I am looking to further my career in my medical assisting or phlebotomy field. I am a wonderful reliable employee and will be grateful of your consideration of adding me as a loyal team member to your establishment.
Licenses
CPR Certification
Registered Medical Assistant
Registered Phlebotomist
Skill Highlights
Healthcare billing proficiency
Medical Assisting specialist
Enthusiastic caregiver
Problem resolution ability
Computerized charting specialist
Strong clinical judgment
Extensive medical terminology knowledge
STD counseling and care awareness
Familiarity with disease management programs
Practiced inpatient and outpatient caregiver
Patient/family focused
Blood Withdrawal certification
Practiced in sterilization techniques
Wound care expertise
AED certification
Wound cleaning/care ability
Abides by infection control standards
Flow sheet charting skillfulness
Newborn education coach
Custodial care knowledge
Feeding assistance specialist
Alphabetical/numerical filing mastery
Body mechanics competency
Chart preparation/filing aptness
CPR/BLS certified
Drug administration trained
Hematology testing capability
Medical coding capability
Medical instrument sterilization mastery
Talent in obtaining/charting vital signs
Patient positioning understanding
Qualified in specimen collection/processing
Competency in procedure development
Charting expertise
Trained in grooming and bathing assistance
Trained in catheter change and preparation
Calm and level-headed under stGeneral housekeeping ability
Valid CA Reliable transportation
driver's license
ress
Quick problem solver
Professional Experience
Home Health Care Provider, 04/2014 - Current Northern Tool + Equipment – Houston Sw Freeway, TX,
I provide service to customers who need help with basic daily life routines.
Accomplishments This job has taught me compassion and empathy towards everyone in need of any help.
Skills Used I have demonstrated basic medical assistant skills and also CNA skills.
Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.
Provided transportation, assistance and companionship to clients.Cleaned and organized patients’ living quarters.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Facilitated games and other activities to engage clients.
Positioned residents for comfort and to prevent skin pressure problems.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Sensitive to the needs of geriatric patients.
Comforted patients and provided them with reassurance and encouragement.
Administered simple range of motion exercises.
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Participated in various incentive programs and contests designed to support achievement of production goals.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Served as liaison between customers, store personnel and various store departments.
Confirmed that appropriate changes were made to resolve customers' problems
.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Informed customers about sales and promotions in a friendly and engaging manner.
Customer Service Representative, 01/2014 - 04/2014 Catholic Health Initiative – Urbandale, IA,
My daily job was to recieve and answer in coming calls from customers and help them.
Accomplishments The impact this job had on me was helping me to be patient with customers even when they are frustrated.
Skills Used I demonstrated customer service skills.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Ran reports and supplied data to fulfill customer report requirements.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Properly directed inbound calls in phone queues to improve call flow.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Student Medical Assistant, 04/2013 - 07/2013 City Of Tuscaloosa, Al – Tuscaloosa, AL,
Observed and documented patient status and reported patient complaints to the case manager.
Read and recorded temperature, pulse and respiration.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Completed and submitted clinical documentation in accordance with agency guidelines.
Prepared patient rooms prior to their arrival.
Collected urine and fecal samples.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Assisted with adequate nutrition and fluid intake.
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Tended to patients with chronic illnesses.
Participated in the maintenance of safe conditions within the facility and other related areas.
Maintained a clean, orderly and well-stocked environment.
Recorded and filed patient data and medical records.
Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
Prepared prescription refill requests on behalf of the physician.
Directed patient flow during practice hours, minimizing patient wait time.
Crew worker, 2013 - 07/2014 White Castle – Clarksville, IN,
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Cut and chopped food items and cooked on a grill or in fryers.
Packaged menu items into bags or trays and placed drink orders into carriers.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Accurately measured ingredients required for specific food items.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Quickly and efficiently processed payments and made accurate change.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Took initiative to find extra tasks when scheduled duties were completed.
Quickly unloaded product shipments and stocked freezers.
Assisted management with monthly inventory control and weekly stock ordering.
Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Crew Manager, 2011 - 2012 Six Flags, Inc. – San Antonio, TX,
Basic fast food and customer service such as the following; cashier service, food preparation.
Accomplishments I learned to be at work on time everyday.
And i also learn how to work aa a team.
Skills Used I demonstrated customer servicec skill.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Assisted management with monthly inventory control and weekly stock ordering.
Quickly unloaded product shipments and stocked freezers.
Took initiative to find extra tasks when scheduled duties were completed.
Worked well with teammates and openly invited coaching from the management team.
Followed all established restaurant practices and procedures.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Cleaned food preparation areas, cooking surfaces, and utensils.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Promptly reported complaints to a member of the management team.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Interviewer, 2009 - 11/2010 C&C Market Research Company – City, STATE,
I interviewed customers in the mall tho seer of they for the criteria needed for different surveys we had to collect.
Accomplishments This job taught me how to not take no for an answer and achieve a goal every day.
Skills Used Customer Service, skills Interviewing, Goal reaching skills.
Planned and negotiated media buys, including TV, radio, print and digital.
Created an official company page on Facebook to facilitate interaction with customers.
Coordinated pre-show and post-show activities at trade shows.
Education and Training
Registration in C.P.R & A.E.D: , Expected in 2013 - Platt College - Lawton, OK GPA:
R.M.A: Medical Assisting, Expected in 2013 - Platt College - Lawton, OK GPA:
Medical Assisting
Coursework in Health Science
Coordinators honor roll
Coursework in Epidemiology and Health Behavior and Social Change Theory Academic Achievement Award
Phlebotomy: Phlebotomy, Expected in 2013 - Platt College - Lawton, OK GPA:
High School Diploma: , Expected in 1 2012 - Lawton Public Learning Center - Lawton, OK GPA:
Accomplishments
Administrative Skills Telephone Techniques Appointment Scheduling Patient Reception Medical Records Management Medical Insurance & Coding ICD-9-CM Coding CPT Coding Clinical Skills Patient Histories Vital Signs Documentation & Charting Examination Room Preparation Patient Preparation Infection Control Suture Removal Sterile Dressings CPR Medication Administration Specimen Collection Urinalysis Phlebotomy Radiology Electrocardiography Physical Therapy & Rehabilitation Pediatric & Geriatric Assisting Patient Education AWARDS Coordinators Honor Roll October 2013 Straight A's and B's for the monthly quarter.
Perfect Attendence Award October 2013 Being present and on time for school on a daily basis.
CERTIFICATIONS Certified Medical Assistant August 2013 to Present Certfied Phlebotmist August 2013 to Present.
Skills
Patient-focused care
Excellent interpersonal skills
Compassionate and trustworthy caregiver
Time management
Detail-oriented
Effectively interacts with patients and families.
Preparation of healthy meals and snacks
Hospice care provider
Medical terminology
Catheter preparation and change
Respiratory equipment training
Wound care
Charting and record keeping
Valid CA driver's license
Time management
Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
