- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
My name is Jessica Claire i am a registered Medical Assistant and Phlebotomist .I have completed a 210-Hour externship at a Family Medicine Clinic. I am also a Flexible and adaptable Home health Aide as well as a great customer service representative with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.entative. I am looking to further my career in my medical assisting or phlebotomy field. I am a wonderful reliable employee and will be grateful of your consideration of adding me as a loyal team member to your establishment.
- CPR Certification
- Registered Medical Assistant
- Registered Phlebotomist
- Healthcare billing proficiency
- Medical Assisting specialist
- Enthusiastic caregiver
- Problem resolution ability
- Computerized charting specialist
- Strong clinical judgment
- Extensive medical terminology knowledge
- STD counseling and care awareness
- Familiarity with disease management programs
- Practiced inpatient and outpatient caregiver
- Patient/family focused
- Blood Withdrawal certification
- Practiced in sterilization techniques
- Wound care expertise
- AED certification
- Wound cleaning/care ability
- Abides by infection control standards
- Flow sheet charting skillfulness
- Newborn education coach
- Custodial care knowledge
- Feeding assistance specialist
- Alphabetical/numerical filing mastery
- Body mechanics competency
| - Chart preparation/filing aptness
- CPR/BLS certified
- Drug administration trained
- Hematology testing capability
- Medical coding capability
- Medical instrument sterilization mastery
- Talent in obtaining/charting vital signs
- Patient positioning understanding
- Qualified in specimen collection/processing
- Competency in procedure development
- Charting expertise
- Trained in grooming and bathing assistance
- Trained in catheter change and preparation
- Calm and level-headed under stGeneral housekeeping ability
- Valid CA Reliable transportation
- driver's license
- ress
- Quick problem solver
|
Home Health Care Provider, 04/2014 - Current
Northern Tool + Equipment – Houston Sw Freeway, TX, - I provide service to customers who need help with basic daily life routines.
- Accomplishments This job has taught me compassion and empathy towards everyone in need of any help.
- Skills Used I have demonstrated basic medical assistant skills and also CNA skills.
- Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.
- Provided transportation, assistance and companionship to clients.Cleaned and organized patients’ living quarters.
- Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Facilitated games and other activities to engage clients.
- Positioned residents for comfort and to prevent skin pressure problems.
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Sensitive to the needs of geriatric patients.
- Comforted patients and provided them with reassurance and encouragement.
- Administered simple range of motion exercises.
- Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Sales Rep, 04/2010 - 10/2010
Dxp Enterprises – Deer Park, TX, - Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
- Recommended and helped customers select merchandise based on their needs.
- Exchanged returned merchandise for customers quickly and efficiently.
- Served as liaison between customers, store personnel and various store departments.
- Confirmed that appropriate changes were made to resolve customers' problems
- .Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Informed customers about sales and promotions in a friendly and engaging manner.
Customer Service Representative, 01/2014 - 04/2014
Catholic Health Initiative – Urbandale, IA, - My daily job was to recieve and answer in coming calls from customers and help them.
- Accomplishments The impact this job had on me was helping me to be patient with customers even when they are frustrated.
- Skills Used I demonstrated customer service skills.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all call center departments through clear communication.
- Ran reports and supplied data to fulfill customer report requirements.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Properly directed inbound calls in phone queues to improve call flow.
- Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Student Medical Assistant, 04/2013 - 07/2013
City Of Tuscaloosa, Al – Tuscaloosa, AL, - Observed and documented patient status and reported patient complaints to the case manager.
- Read and recorded temperature, pulse and respiration.
- Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Prepared patient rooms prior to their arrival.
- Collected urine and fecal samples.
- Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted with adequate nutrition and fluid intake.
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Tended to patients with chronic illnesses.
- Participated in the maintenance of safe conditions within the facility and other related areas.
- Maintained a clean, orderly and well-stocked environment.
- Recorded and filed patient data and medical records.
- Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
- Prepared prescription refill requests on behalf of the physician.
- Directed patient flow during practice hours, minimizing patient wait time.
Crew worker, 2013 - 07/2014
White Castle – Clarksville, IN, - Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Promptly reported complaints to a member of the management team.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served fresh, hot food with a smile in a timely manner.
- Communicated clearly and positively with co-workers and management.
- Resolved guest complaints promptly and professionally.
- Served orders to customers at windows, counters and tables.
- Cut and chopped food items and cooked on a grill or in fryers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
- Accurately measured ingredients required for specific food items.
- Prepared and served beverages such as coffee, tea and fountain drinks.
- Properly portioned and packaged take-out foods for customers.
- Quickly and efficiently processed payments and made accurate change.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Frequently washed and sanitized hands, food areas and food preparation tools.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Took initiative to find extra tasks when scheduled duties were completed.
- Quickly unloaded product shipments and stocked freezers.
- Assisted management with monthly inventory control and weekly stock ordering.
- Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
Crew Manager, 2011 - 2012
Six Flags, Inc. – San Antonio, TX, - Basic fast food and customer service such as the following; cashier service, food preparation.
- Accomplishments I learned to be at work on time everyday.
- And i also learn how to work aa a team.
- Skills Used I demonstrated customer servicec skill.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
- Assisted management with monthly inventory control and weekly stock ordering.
- Quickly unloaded product shipments and stocked freezers.
- Took initiative to find extra tasks when scheduled duties were completed.
- Worked well with teammates and openly invited coaching from the management team.
- Followed all established restaurant practices and procedures.
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Promptly reported complaints to a member of the management team.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
Interviewer, 2009 - 11/2010
C&C Market Research Company – City, STATE, - I interviewed customers in the mall tho seer of they for the criteria needed for different surveys we had to collect.
- Accomplishments This job taught me how to not take no for an answer and achieve a goal every day.
- Skills Used Customer Service, skills Interviewing, Goal reaching skills.
- Planned and negotiated media buys, including TV, radio, print and digital.
- Created an official company page on Facebook to facilitate interaction with customers.
- Coordinated pre-show and post-show activities at trade shows.
Registration in C.P.R & A.E.D: , Expected in 2013
-
Platt College - Lawton, OK
GPA:
R.M.A: Medical Assisting, Expected in 2013
-
Platt College - Lawton, OK
GPA:
Medical Assisting
Coursework in Health Science
Coordinators honor roll
Coursework in Epidemiology and Health Behavior and Social Change Theory Academic Achievement Award
Phlebotomy: Phlebotomy, Expected in 2013
-
Platt College - Lawton, OK
GPA:
High School Diploma: , Expected in 1 2012
-
Lawton Public Learning Center - Lawton, OK
GPA:
- Administrative Skills Telephone Techniques Appointment Scheduling Patient Reception Medical Records Management Medical Insurance & Coding ICD-9-CM Coding CPT Coding Clinical Skills Patient Histories Vital Signs Documentation & Charting Examination Room Preparation Patient Preparation Infection Control Suture Removal Sterile Dressings CPR Medication Administration Specimen Collection Urinalysis Phlebotomy Radiology Electrocardiography Physical Therapy & Rehabilitation Pediatric & Geriatric Assisting Patient Education AWARDS Coordinators Honor Roll October 2013 Straight A's and B's for the monthly quarter.
- Perfect Attendence Award October 2013 Being present and on time for school on a daily basis.
- CERTIFICATIONS Certified Medical Assistant August 2013 to Present Certfied Phlebotmist August 2013 to Present.
- Patient-focused care
- Excellent interpersonal skills
- Compassionate and trustworthy caregiver
- Time management
- Detail-oriented
- Effectively interacts with patients and families.
- Preparation of healthy meals and snacks
- Hospice care provider
- Medical terminology
- Catheter preparation and change
- Respiratory equipment training
- Wound care
- Charting and record keeping
- Valid CA driver's license
- Time management
- Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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