Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Ambitious student pursuing Applied Health Science-Physician Assistant degree eager to contribute developed knowledge in OB Technician role. Skilled in personal/home health care and emergency medical care in home and pre-hospital settings. Patient-oriented and focused on gaining hands-on experience in fast-paced emergency, acute and critical care settings. Adept in all aspects of patient care, including assessment, pre-hospital stabilization, and documentation.

Skills
  • Outstanding ability to adapt effectively to challenging, stressful and emergency situations.
  • Excellent ability to follow directions and solve problems.
  • Ability to show empathy as necessary and effectively communicate with customers directly.
  • Thorough knowledge of Lotus Notes, Microsoft Word, Order Management, Order Dynamics, eterm, Carevoyant, Outlook, PowerPoint, Microsoft Excel with the ability to learn new computer programs.
  • Infection control procedures
  • Compassionate client care
  • Critical decision-making skills
  • Reporting and documentation
  • Emergency response and assessment
  • Grooming and bathing assistance
  • Calm and level-headed under duress
  • Medical terminology knowledge
Experience
03/2017 to Current Home Health Care Aide Always Best Care | Saint Petersburg, FL,

Furnished personal care to clients within private home settings and championed patient independence and well-being.

  • Helped transition patient between bed, wheelchair, shower chair and automobile to provide safe mobility support. Using proper transfer techniques and equipment including: transfer belt, pivot disc, slide board, stand-up lift, and hoyer.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Engaged with patients through participation in activities, which helped boost mood and improve overall memory.
  • Performed bowel programs and catheter care.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
04/2017 to 03/2020 Customer Service Specialist Informa | Shawnee, KS,

Customer support working for a fast-paced, e-commerce business, responsible for assisting and educating customers in both sales and service situations.

  • Provided outstanding service to inbound call, chat, and email customers.
  • Identified customer needs and provided the appropriate service or knowledge; whether sales or service.
  • Efficiently asked questions to scope the customer’s project, and guided the customer’s selection of products by providing recommendations as needed.
  • Engaged with customers to understand issues and effectively positioned eFaucets as a relevant solution provider.
  • Utilized Order Management, Order Dynamics, eterm, manufacturer portals, and other systems to communicate accurate information to customer about their existing order.
  • Worked effectively with others in a team environment to accomplish organizational goals and identified and resolved problems.
  • Performed basic selling techniques: opening, probing, presentation, over-coming objections, closing.
  • Committed to learn and personal growth by leveraging feedback, coaching, and an individual development plan as well as training systems and meetings on specific policy/product information.
03/2015 to 01/2017 Scheduler/Personal Care Assistant Heritage Operations Group | Walnut, IL,

Scheduler responsible for implementing and assisting the Home Care Program with the assignments and scheduling of Home Care aides.

  • Personal Care Worker is responsible for providing personal care services to consumers in their home.
  • Maintained accurate and current computerized schedules for Home Care consumers and Home Care aides.
  • Understood and adhered to established Society’s Assets Home Care policies and procedures.
  • Successfully worked in a team unit to staff shifts on a daily basis.
  • Worked independently and as a 4 person team to staff +400 home care consumers on a weekly basis.
  • Provided exceptional customer service for elderly and disabled individuals and their families.
  • Answered large call volume of customer conflict/concerns with patience, knowledge, and understanding.
  • Worked closely with aides to create and maintain desired aide’s schedules.
  • Provided staffing for sick leave, vacation, long term leave.
  • Work with a team to provide exceptional customer service.
  • Corresponded with consumers regarding day-to-day changes.
  • Participated in the on-call rotation for weekday after-hours, weekends and holidays.
  • Performed general office duties including but not limited to photocopies, files, shreds, and providing telephone services.
  • Aided Consumers with bathing, dressing, toileting, light housekeeping, meal preparation and simple transfers.
01/2022 to Current Caregiver Atlantic Health System | Cedar Knolls, NJ,
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
03/2006 to 01/2008 Emergency Medical Technician Bell Ambulance | City, STATE,

Provided pre-hospital emergency medical services in a high stress environment.

  • Experienced in providing emergency/non-emergency care procedures such as maintaining a patent airway, control bleeding, trauma immobilization, oxygen therapy, preventing shock, ambulance transportation, and patient assessment and obtaining vitals.
  • Performed necessary treatments for pediatric, adolescent, adult, and geriatric patients accurately.
  • Commuted accurate patient information and treatment given to hospital staff.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Education and Training
Expected in 12/2022 Bachelor of Science | General Health University of Wisconsin - Parkside, Kenosha, WI GPA:
  • GPA: 3.67
  • Honor Roll
  • Dean's List Honoree Fall 2019, Spring 2020
  • Set to Graduate with Bachelors Fall 2022
Expected in 12/2021 EMT-Basic | Gateway Technical College, Kenosha, WI GPA:
  • Recertification of previous EMT-Basic license (2006-2008)
  • Completed EMT-Basic Course December 2021
  • Set to Complete NREMT testing in January 2022.
Expected in 06/2021 BLS Provider | American Heart Association, , GPA:

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Resume Overview

School Attended

  • University of Wisconsin - Parkside
  • Gateway Technical College
  • American Heart Association

Job Titles Held:

  • Home Health Care Aide
  • Customer Service Specialist
  • Scheduler/Personal Care Assistant
  • Caregiver
  • Emergency Medical Technician

Degrees

  • Bachelor of Science
  • EMT-Basic
  • BLS Provider

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