Home Health Care Aide resume example

Customer support working for a fast-paced, e-commerce business, responsible for assisting and educating customers in both sales and service situations.

• Provided outstanding service to inbound call, chat, and email customers.
• Identified customer needs and provided the appropriate service or knowledge; whether sales or service.
• Efficiently asked questions to scope the customer’s project, and guided the customer’s selection of products by providing recommendations as needed.
• Engaged with customers to understand issues and effectively positioned eFaucets as a relevant solution provider.
• Utilized Order Management, Order Dynamics, eterm, manufacturer portals, and other systems to communicate accurate information to customer about their existing order.
• Worked effectively with others in a team environment to accomplish organizational goals and identified and resolved problems.
• Performed basic selling techniques: opening, probing, presentation, over-coming objections, closing.
• Committed to learn and personal growth by leveraging feedback, coaching, and an individual development plan as well as training systems and meetings on specific policy/product information.

Scheduler responsible for implementing and assisting the Home Care Program with the assignments and scheduling of Home Care aides.

• Personal Care Worker is responsible for providing personal care services to consumers in their home.
• Maintained accurate and current computerized schedules for Home Care consumers and Home Care aides.
• Understood and adhered to established Society’s Assets Home Care policies and procedures.
• Successfully worked in a team unit to staff shifts on a daily basis.
• Worked independently and as a 4 person team to staff +400 home care consumers on a weekly basis.
• Provided exceptional customer service for elderly and disabled individuals and their families.
• Answered large call volume of customer conflict/concerns with patience, knowledge, and understanding.
• Worked closely with aides to create and maintain desired aide’s schedules.
• Provided staffing for sick leave, vacation, long term leave.
• Work with a team to provide exceptional customer service.
• Corresponded with consumers regarding day-to-day changes.
• Participated in the on-call rotation for weekday after-hours, weekends and holidays.
• Performed general office duties including but not limited to photocopies, files, shreds, and providing telephone services.
• Aided Consumers with bathing, dressing, toileting, light housekeeping, meal preparation and simple transfers.

• Improved patient outlook and daily living through compassionate care.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Assisted with meal planning to meet nutritional plans.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Laundered clothing and bedding to prevent infection.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
• Reported concerns to nurse supervisor to promote optimal care.
• Helped clients with personal needs from exercise to bathing and personal grooming.

Provided pre-hospital emergency medical services in a high stress environment.

• Experienced in providing emergency/non-emergency care procedures such as maintaining a patent airway, control bleeding, trauma immobilization, oxygen therapy, preventing shock, ambulance transportation, and patient assessment and obtaining vitals.
• Performed necessary treatments for pediatric, adolescent, adult, and geriatric patients accurately.
• Commuted accurate patient information and treatment given to hospital staff.
• Developed strong rapport with other medical professionals to foster quality and efficient patient care.
• Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.