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home health care aide resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Compassionate CNA focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Friendly and efficient care taker devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer care standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Client Documentation
  • Care Plan Management
  • Case Management Experience
  • Client Safety and First Aid
Education and Training
Pasco Hernando Community College Hernando, FL, Expected in 05/2025 Associate of Arts : - GPA :
Experience
Always Best Care - Home Health Care Aide
Reston, VA, 06/2019 - Current
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Amita Health - Cosmetologist
Royal Oak, MI, 01/2016 - Current
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
  • Introduced customers to cutting-edge beauty trends and products where applicable.
  • Maintained relationships with 25 years long-term clients while handling up to 15 walk-in appointments daily.
  • Scheduled client appointments.
  • Responded to customer inquiries by phone, email and in person.
  • Ordered, displayed and maintained supplies.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Xylem Inc. - Customer Service Associate
Kansas City, KS, 05/2019 - 01/2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Improved customer service wait times to mitigate complaints.
  • Explained benefits, features and recommendations to maximize client retention.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
Languages
English :
Professional
Negotiated :
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving company $5 thousand dollars annually.
  • Promoted to lead due to high numbers and consistently that achieved position satisfaction and cost efficiency.
  • Exceeded sales goals by average of25% in1 year.
Additional Information
  • Notary signing agent certificate
  • cosmologist
  • In school now to take my real estate exam

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Resume Overview

School Attended

  • Pasco Hernando Community College

Job Titles Held:

  • Home Health Care Aide
  • Cosmetologist
  • Customer Service Associate

Degrees

  • Associate of Arts

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