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home health care aide resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Client Documentation
  • Care Plan Management
  • Client Safety and First Aid
  • Case Management Experience
  • Scheduling and Coordinating
  • Staff Training
  • Employee Development
  • Managing Operations and Efficiency
  • Work Planning and Prioritization
  • Goal Setting
  • Teamwork and Collaboration
  • Internal Auditing
  • Customer Service
  • Customer Relationship Management
  • Processing Orders
  • Delegating Work
  • Delivery Procedures
  • Monitoring Field Personnel
  • Adjusting Routes
  • Work Crew Dispatch
  • Verbal and Written Communication
  • Dispatch Recordkeeping
  • Equipment Location Identification
  • Effective Communications
  • Service Requests
Experience
Home Health Care Aide, 05/2022 to Current
Always Best CareLakewood, CO,
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Documented care provided and submitted notes to supervisor.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped client with medication self-administration.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Improved patient outlook and daily living through compassionate care.
Warehouse Dispatcher, 06/2021 to 04/2022
Valvoline Inc.Salem, OR,
  • Tracked changes in computer system to keep records current and accurate.
  • Managed daily delivery and work schedules to maximize coverage.
  • Scheduled loads according to priority and available equipment.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Identified locations and needs of callers to accurately send assistance.
  • Supervised driver dispatching, route planning and vehicle tracking for over 5 drivers.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Investigated and resolved customer and vendor issues to retain business.
  • Utilized various software systems to facilitate movement, planning and scheduling.
Service Center Manager, 10/2015 to 03/2020
Valvoline Instant Oil ChangeCity, STATE,
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Answered phone calls and responded to questions and concerns.
  • Managed scheduling, monitoring performance and creating daily reports.
  • Made or approved inventory and supply purchases.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
Education and Training
GED: , Expected in 06/2009 to Boces - Rochester,
GPA:

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Resume Overview

School Attended

  • Boces

Job Titles Held:

  • Home Health Care Aide
  • Warehouse Dispatcher
  • Service Center Manager

Degrees

  • GED

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