, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Bi-lingual in English and Spanish
Care plan management
Case management experience
Client safety and first aid
Client documentation
Record Management
Risk management processes and analysis
Behavior redirection
Knowledge of state regulations
Microsoft Office
Conflict resolution
Training & Development
Time management
Decision-making
Reliable and trustworthy
PPE use
CPR Certified
Work ethic
Experience
Home Health Care Aide, 01/2016 to 02/2020 Always Best Care – Enfield, CT,
Maintained clean and well-organized environment for client happiness and safety.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Improved patient outlook and daily living through compassionate care.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Home Health Aide, 01/2014 to 10/2015 Gallagher Home Health Services – Elizabeth, PA,
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Managed patient transportation and appointment scheduling.
Improved patient outlook and daily living through compassionate care.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Customer Service Supervisor, 01/2009 to 10/2011 Ohl – Phoenix, AZ,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Assessed team member performances by delivering one-on-one coaching to promote better service.
Addressed customer inquiries to increase customer satisfaction ratings.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Delivered continuous training to associates to maximize performance and customer relations skills.
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Evaluated employee job performance and motivated staff to improve productivity.
Responded to in-person and online customers to improve company customer service ratings.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Mail Processor/Distribution Clerk, 09/1996 to 12/2008 US Post Office – City, STATE,
Received, sorted and distributed incoming mail.
Prepared packages for shipping according to mail class and destination.
Placed packages on processing belt and loaded letters into automated feeder.
Bundled mail by destination and placed in bins for delivery.
Set up and operated mail processing and labeling equipment.
Handled and rated different classes of mail following postal regulations.
Proactively corrected issues such as jams and full sorting bins.
Closely monitored mail processing equipment to observe progress and identify issues.
Operated mail processing equipment and manually sorted mail.
Education and Training
Medical Assistant Certificate Program: Medical Assistant, Expected in Manhattan Institute - New York, NY GPA:
: Business Administration And Management, Expected in Kaplan University - New York, NY, GPA:
Associate of Applied Science: Logistic Specialist, Expected in 10/1993 US Army - Arlington, VA, GPA:
Home Health Certification: Home Health Aide/CNA, Expected in 03/2014 New York Department of Health - New York, NY, GPA:
Supervisor Certification: Supervisor Training/Customer Service Certification, Expected in 01/2009 USPS - New York, NY, GPA:
Certifications
Certificate of Customer Service Training Supervisor
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
