- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Bi-lingual in English and Spanish
- Care plan management
- Case management experience
- Client safety and first aid
- Client documentation
- Record Management
- Risk management processes and analysis
- Behavior redirection
- Knowledge of state regulations
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- Microsoft Office
- Conflict resolution
- Training & Development
- Time management
- Decision-making
- Reliable and trustworthy
- PPE use
- CPR Certified
- Work ethic
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Home Health Care Aide, 01/2016 to 02/2020
Always Best Care – Enfield, CT,
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Improved patient outlook and daily living through compassionate care.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Home Health Aide, 01/2014 to 10/2015
Gallagher Home Health Services – Elizabeth, PA,
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Managed patient transportation and appointment scheduling.
- Improved patient outlook and daily living through compassionate care.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Customer Service Supervisor, 01/2009 to 10/2011
Ohl – Phoenix, AZ,
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to in-person and online customers to improve company customer service ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Mail Processor/Distribution Clerk, 09/1996 to 12/2008
US Post Office – City, STATE,
- Received, sorted and distributed incoming mail.
- Prepared packages for shipping according to mail class and destination.
- Placed packages on processing belt and loaded letters into automated feeder.
- Bundled mail by destination and placed in bins for delivery.
- Set up and operated mail processing and labeling equipment.
- Handled and rated different classes of mail following postal regulations.
- Proactively corrected issues such as jams and full sorting bins.
- Closely monitored mail processing equipment to observe progress and identify issues.
- Operated mail processing equipment and manually sorted mail.
Medical Assistant Certificate Program: Medical Assistant, Expected in
Manhattan Institute - New York, NY
GPA:
: Business Administration And Management, Expected in
Kaplan University - New York, NY,
GPA:
Associate of Applied Science: Logistic Specialist, Expected in 10/1993
US Army - Arlington, VA,
GPA:
Home Health Certification: Home Health Aide/CNA, Expected in 03/2014
New York Department of Health - New York, NY,
GPA:
Supervisor Certification: Supervisor Training/Customer Service Certification, Expected in 01/2009
USPS - New York, NY,
GPA:
- Certificate of Customer Service Training Supervisor
- Certificate of Appreciation
- Certificate of Outstanding Accomplishment
- Army Service Medal
- Home Health Aide (HHA)
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