Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Bi-lingual in English and Spanish
  • Care plan management
  • Case management experience
  • Client safety and first aid
  • Client documentation
  • Record Management
  • Risk management processes and analysis
  • Behavior redirection
  • Knowledge of state regulations
  • Microsoft Office
  • Conflict resolution
  • Training & Development
  • Time management
  • Decision-making
  • Reliable and trustworthy
  • PPE use
  • CPR Certified
  • Work ethic
Home Health Care Aide, 01/2016 to 02/2020
Always Best CareEnfield, CT,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Improved patient outlook and daily living through compassionate care.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Home Health Aide, 01/2014 to 10/2015
Gallagher Home Health ServicesElizabeth, PA,
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Customer Service Supervisor, 01/2009 to 10/2011
OhlPhoenix, AZ,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Mail Processor/Distribution Clerk, 09/1996 to 12/2008
US Post OfficeCity, STATE,
  • Received, sorted and distributed incoming mail.
  • Prepared packages for shipping according to mail class and destination.
  • Placed packages on processing belt and loaded letters into automated feeder.
  • Bundled mail by destination and placed in bins for delivery.
  • Set up and operated mail processing and labeling equipment.
  • Handled and rated different classes of mail following postal regulations.
  • Proactively corrected issues such as jams and full sorting bins.
  • Closely monitored mail processing equipment to observe progress and identify issues.
  • Operated mail processing equipment and manually sorted mail.
Education and Training
Medical Assistant Certificate Program: Medical Assistant, Expected in
Manhattan Institute - New York, NY
: Business Administration And Management, Expected in
Kaplan University - New York, NY,
Associate of Applied Science: Logistic Specialist, Expected in 10/1993
US Army - Arlington, VA,
Home Health Certification: Home Health Aide/CNA, Expected in 03/2014
New York Department of Health - New York, NY,
Supervisor Certification: Supervisor Training/Customer Service Certification, Expected in 01/2009
USPS - New York, NY,
  • Certificate of Customer Service Training Supervisor
  • Certificate of Appreciation
  • Certificate of Outstanding Accomplishment
  • Army Service Medal
  • Home Health Aide (HHA)

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Resume Overview

School Attended

  • Manhattan Institute
  • Kaplan University
  • US Army
  • New York Department of Health
  • USPS

Job Titles Held:

  • Home Health Care Aide
  • Home Health Aide
  • Customer Service Supervisor
  • Mail Processor/Distribution Clerk


  • Medical Assistant Certificate Program
  • Some College (No Degree)
  • Associate of Applied Science
  • Home Health Certification
  • Supervisor Certification

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