Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Committed Healthcare professional offering years of demonstrated success in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in a nursing setting with passion for helping others. Punctual individual enthusiastically handling numerous tasks in fast-paced environment. Conscientious and attentive professional available to work any shift, including holidays.

  • Community integration
  • Patient care
  • Progress documentation
  • First Aid and Safety
  • Relationship development
  • Checked glucose
  • Gave insulin
  • Fed patients
Work History
08/2017 to Current Home Health Care Aide Always Best Care | Waterloo, IA,
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Maintained clean, safe and well-organized patient environment.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Supervised daily activities and provided assistance when needed.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Administered medication as directed by physician.
  • Checked vital signs on every day basis and contacted social worker regarding any patient health concerns or behavioral changes.
  • Worked to improve and enhance patient lives through effective and compassionate care.
05/2017 to 09/2018 Bank Teller Capitalsource | Upland, CA,
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Turned in excess cash to maintain drawer security.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Provided customer records on demand, including account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Removed mutilated currency from circulation.
  • Counted and packaged currency and coins.
  • Placed orders for customer checks and verified starting numbers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Coordinated daily cash reconciliation in high-volume location.
  • Maintained balancing record with 100% rate of accuracy.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
01/2011 to 03/2016 Customer Service Representative Johnson Controls, Inc. | Cary, NC,
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Leveraged sales expertise to promote and capitalize on upsell opportunities.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
  • Provided language translation and customer service skills to clients in publix business sectors.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Expected in 05/2015 Associate of Science | INR Miami Dade College, Miami, FL GPA:
Expected in 12/2019 Associate of Science | Practical Nursing Sheridan Technical College, Hollywood, FL GPA:

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School Attended

  • Miami Dade College
  • Sheridan Technical College

Job Titles Held:

  • Home Health Care Aide
  • Bank Teller
  • Customer Service Representative


  • Associate of Science
  • Associate of Science

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