Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
[Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill] and [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.
Flexible hard worker ready to learn and contribute to team success.
Skills
Client safety and first aid
Client documentation
Care plan management
Case management experience
Compassionate client care
Knowledge of state regulations
Behavior redirection
Quality program protocols
First Aid/CPR
Planning
Decision-making
People skills
Organization
Communication
Relationship building
Flexible
Microsoft Office
Organizational skills
Experience
02/2017 to Current
Home Health Care AideAlways Best Care – Fountain Valley, CA,
Maintained clean and well-organized environment for client happiness and safety.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Improved patient outlook and daily living through compassionate care.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Supervised medication administration, personal hygiene and other activities of daily living.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Followed care plan and directions to administer medications.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Monitored medications for patients with various conditions and kept watchful eye for side effects.
Assisted patients with personal care to alleviate burden on family members.
02/2017 to Current
Home Health Care AideAlways Best Care – Framingham, MA,
Maintained clean and well-organized environment for client happiness and safety.
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Assisted with training and onboarding of sales associates in all store operations.
Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Set challenging yet attainable goals to encourage continuous staff development.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Led [Type] organization through important transformative period focused on [Action] and resulting in substantial streamlining, process optimization and business profit improvements.
06/2015 to 11/2015
ServerSsp Group – Colorado Springs, CO,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Education and Training
Expected in
High School Diploma: Capital High School - Columbus, OH GPA:
Expected in 06/2022
Bachelor of Science: Health Services Management Independence University - Salt Lake City, UT GPA:
Expected in 05/2015
High School Diploma: Capital High School - Charleston, WV GPA:
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