home health care aide resume example with 3+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Motivated Service Coordinator with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Cheerful and upbeat Coordinator with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities. Talented Service Representative dedicated to customer satisfaction. Ready to apply 3 years of experience to new position at Consumer Direct Care Network. Proficient Service Representative knowledgeable about scheduling appointments, updating accounts and managing calendars. Offering 5 years of customer relations experience and a deep understanding of Physician's. Adept at resolving customer concerns and building retention.
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Always Best Care – Farmington Hills, MI
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Monitored clients' progress to report necessary changes.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Worked to improve patient outlook and daily living through compassionate care.
- Administered personal care to clients within private home settings and championed patient independence and well-being.
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
- Administered all necessary medications as directed by care plan.
Live Nation Entertainment Inc – Las Vegas, NV
- Supported special party events by setting up, arranging and removing decorations, furniture and supplies.
- Handled custodial needs inside and outside of buildings, including collecting and cleaning up spills.
- Wiped down various surfaces, including all counter tops and walls, using approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with 12 rooms.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
- Thoroughly cleaned to maintain organized and welcoming environment.
- Responded to requests promptly to clean and sanitize areas after accidents.
- Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
Aegis Communications – City, STATE
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize insurance sales.
- Assisted approximately 25-50 customers each day with health and medication questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered 25+ inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Reviewed account and service histories to identify trends and issues.
Western Hills High School - Cincinnati, OH
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Resume Overview
School Attended
- Western Hills High School
Job Titles Held:
- Home Health Care Aide
- Cleaning Crew
- Customer Services for BCBS Insurance
Degrees
- GED
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