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Home Health Care Resume Example

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HOME HEALTH CARE
Career Overview

Highly enthusiastic customer service professional with over 15 years client interface experience. Core Strengths Strong organizational skills Active listening skills Energetic work attitude Courteous demeanor Customer service expert Telecommunication skills Adaptive team player Opening/closing procedures Accomplishments Sales Consistently generated additional revenue through skilled sales techniques.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Sharp problem solver
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Opening/closing procedures
Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience
Home Health Care 09/2016 to Current Community Care Systems, Inc. Villa Grove, IL
  • Observed and documented client status and reported client complaints to the case manager.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Provided transportation, assistance and companionship to clients.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Manager 12/2013 to 04/2015 JJ Devore "A Clothing Store Clinton, IL
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
  • Organized weekly sales reports for the sales department to track product success.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Assistant Manager 09/2012 to 09/2013 KFC/Taco Bell Clinton, IL
  • Surpassed revenue goals in four consecutive quarters.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Addressed negative customer feedback immediately.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Trained staff for correct facility procedures, safety codes, proper recipes and plating techniques.
  • Hired and trained staff food preparation employees.Responsible for daily set up of stations.
  • Inspected dining and serving areas to ensure cleanliness and proper setup
Skills

Professional and friendly, Careful and active listener, Multi-tasking,

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Resume Overview

Companies Worked For:

  • Community Care Systems, Inc.
  • JJ Devore "A Clothing Store
  • KFC/Taco Bell

Job Titles Held:

  • Home Health Care
  • Manager
  • Assistant Manager

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