Keyboarding: Type 55 wpm *Telephone and VOIP Communication Operations
*Computers: Microsoft Word, Excel and Outlook *Human Resources Interface
*Office Management & OM Operations Process *Ability to assimilate information quickly
*Ability to interface with all levels of staff/C-Suite Executives *Internal/External Communications Support
Home Health Aide/ Personal Care AideMay 2013 to Nov 2015 Best Care, Inc － Bronx, NY
Monitors patient's conditions by observing physical and mental condition, intake and output, and exercise.
Provide support for patients by providing housekeeping and laundry services, shopping for food and other household requirements such as preparing and serving meals.
Assist patients by providing personal services, such as bathing, dressing, and grooming.
Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient, advising on nutrition, cleanliness, and housekeeping.
Records patient information by making entries in the patient journal, notifying nursing supervisor of changes or unusual conditions.
Maintains a safe secure and healthy patient environment by following all standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards.
Administrative AssociateMay 2011 to Jul 2011 North Central Bronx Hospital － Bronx, NY IV
Operated through the Adult Trauma & Children Services Department.
Greeted and interviewed emergency patient/families, in order of arrival, registering patients, obtaining financial information, and updating the patient identification, registration, and billing files.
Verified active insurance coverage, co-payment amounts, and address/demographics information.
Utilized both billing and registration systems.
Opened ED emergency dept.
visits, fee scale, and self-pay patients that did not qualify for Medicaid and had no insurance.
Completed Medicare questionnaire in the Unity system and fee scale of all Medicare patients according to income, retroactively correcting and adjusting patient's bill to reflect the fee scale.
Contacted the managed care plan to obtain authorization for treatment and/or follow-up appointments, or redirected patients back to the HMO if the PCP denied treatment.
Obtained medical record number for new patients, disbursed medical transportations and batch billing slips.
Scheduled follow-up appointments if indicated.
Received blood specimens for the purpose of labeling and discharging to appropriate labs.
Complete PCAP applications, providing each patient with all the mandatory documents, i.e.
advanced directives or bill of rights.
Obtained and witnessed signed consent for treatment.
Answered and screened incoming telephone calls.
Completed patient name bands and all documentation relating to patients' follow-up treatment and appointments.
Administrative AssociateAug 2010 to May 2011 New York City Housing － Bronx, NY
Operated through the Annual Recertification Unit Department.
Answered incoming caller's identifiers, as well as researched and resolved customers' inquiries using information provided by the customer database (Siebel) and other resources on the computer system.
Responsible for incoming and outgoing mail.
Assigned to and assisted in the preparation of scanning documents, as well as sent out letters to section 8 tenants, such as T1 and T3 termination letters when the tenants did not comply with the rules and regulations of the Section 8 program.
Received annual recertification packages and computed transactions into the annual income review form's tracking system.
Performed all other administrative duties as required.
Administrative AssociateMar 1998 to Jul 2010 New York City Housing Authority － Bronx, NY
Operated through the Emergency Transfers Department.
Answered telephone calls.
Distributed tenant visit sheets to HAs on assigned days.
Prepared and mailed-out appointment letters for briefing.
Prepared briefing log, preparing vouchers for briefing.
Prepared briefing packages, distributing packages to tenants on briefing days.
Prepared completed transfer folders and returned to management with transmittal of a minimum of 15 folders per week.
Provided excellent customer service to all customers and landlords participating in the Housing Choice Voucher Program.
Requested appropriate forms or any requested and/or required documentation to be mailed in a timely manner.
Responded to inquiries and requests from customers, landlords, and the general public in a timely manner through 'first call resolutions' at all times.
Bachelor, Business Management/Admin ProgramPresentBerkeley College － White Plains, NYBusiness Management/Admin Program
Academic Diploma06/96Adlai E. Stevenson High School － Bronx, NY