Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Compassionate HHA focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Compassionate HHA focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration.
- Community activities
- Client safety and first aid
- Behavior redirection
- Compassionate client care
- Care plan management
- Client documentation
- Knowledge of state regulations
- Case management experience
- Troubleshooting
- Relationship building
- PPE use
- Working collaboratively
- Problem resolution
- Friendly, positive attitude
- FBLA Member
- FHA Member
- Major in Business
- Ranked in Top 15% of class
Tampa, FL, 08/2018 - Current
- Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assisted with client personal care needs to foster independence and well-being.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Tracked and reported clients' progress based on observations and conversations.
- Coordinated community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Planned optimal meals based on established nutritional plans.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
Lakeview, AR, 09/2015 - 11/2017
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
- Organized training materials and user manuals to promote onboarding sessions.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
New York, NY, 09/2014 - 07/2017
- Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Relayed productive customer feedback to marketing teams.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Assessed customer account information to determine current issues and potential solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Evaluated employee job performance and motivated staff to improve productivity.
- Recommended improvements to products and services to mitigate complaints.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Responded to in-person and online customers to improve company customer service ratings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Upheld strict quality control policies and procedures during customer interactions.
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Resume Overview
School Attended
- Trenton High School
Job Titles Held:
- Home Health Aide
- Desk Clerk
- Customer Service Manager
Degrees
- High School Diploma
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