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home health aide resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Systematic Quality Assurance Specialist with experience in optimizing resources and delivering successful results. Bilingual with fluency in Spanish and English. Fortes in client retention, organizational development and program design and implementation.

Skills
  • Patient/ Customer Relations
  • Quality Program Protocols
  • Medical Terminology
  • Great Communication
  • Problem Solving
  • Judgment and Decision Making
  • Technology Proficiency
  • Excellent Customer Service
  • Detail Oriented
  • Highly Efficient Multitasker
  • Time Management
Experience
01/2020 to 12/2022 Customer Service Assistant Bickford Senior Living | Erie, PA,
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
  • Led on- and off-site customer support teams across multiple time zones.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Consulted with customers regarding needs and addressed concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Communicated information to customers about product quality, value and style.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
02/2019 to 01/2020 Scheduler 21St Century Oncology | Rancho Mirage, CA,
  • Scheduled and confirmed appointments.
  • Answered telephones and directed calls to appropriate staff members.
  • Retrieved medical data for physicians and patients.
  • Collected, organized, and entered patient data into medical systems.
  • Preformed regular quality and validation assessments on patient to verify accuracy.
  • Cataloged patient data in clinical databases and registries according to regulatory practices.
  • Studied and researched various medical terms as well as software and coding systems.
  • 'Quickly learned new skills and applied them to daily tasks improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast paced environment.
  • Proved successful working within tight deadlines and fast paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Offered friendly and efficient services to customers and handled challenging situations with ease.
01/2018 to 02/2019 Front Desk Receptionist Amerifirst Financial | Gilbert, AZ,
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Confirm that patients portals are valid and up to date.
  • Explain treatment plans with patients to ensure they understand procedures and financial agreements.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Verify insurance policies are active.
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Full Professional
Negotiated:

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Resume Overview

School Attended

    Job Titles Held:

    • Customer Service Assistant
    • Scheduler
    • Front Desk Receptionist

    Degrees

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