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home health aide resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Skills
  • Client safety and first aid
  • Compassionate client care
  • Quality program protocols
  • Client documentation
  • Supervision & leadership
  • Case management experience
  • Knowledge of state regulations
  • Care plan management
Experience
05/2021 to 06/2022
Home Health Aide Alliance Home Health Care Services Allegan, MI,
  • Assisted with client personal care needs to foster independence and well-being.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
09/2016 to 03/2020
Hair Stylist/Assistant Manager Sport Clips New Lenox, IL,
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Greeted each client and asked questions to determine fashion needs.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
  • Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
  • Rang up customers by processing payments and promoted products to increase sales.
  • Stocked inventory items and prepared inventory reports.
  • Swept salon floors, took out trash and sterilized styling tools after use.
  • Responded to customer inquiries by phone, email and in person.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
07/2008 to 07/2016
Hair Stylist/Manager Great Clips Salon City, STATE,
  • Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Supervised banking procedures, cash flow and accounting processes.
  • Created repeat business by developing long-term relationships with regular customers to increase client base 85%.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
  • Suggested flattering systems according to customer physical features, face, body build and current trends.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • Consistently recognized by management for providing superior customer service.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Addressed customer problems quickly and according to service standards.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
Education and Training
Expected in 01/2017 to to
Medica Office Management: Medical Insurance Coding
Trident University International - Cypress, CA
GPA:
Expected in 02/1999 to to
C.N.A.: Medical Terminology, Vital Signs
Dawn Training Institute - Wilmington, DE,
GPA:
Expected in 06/1992 to to
High School Diploma:
Howard Career Center - Wilmington, DE,
GPA:

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Resume Overview

School Attended

  • Trident University International
  • Dawn Training Institute
  • Howard Career Center

Job Titles Held:

  • Home Health Aide
  • Hair Stylist/Assistant Manager
  • Hair Stylist/Manager

Degrees

  • Medica Office Management
  • C.N.A.
  • High School Diploma

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