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Home Health Aide Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in waste/hazardous management, transportation, and home health solutions. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Compassionate Home Health Aide focused on helping clients maintain personal hygiene and assisting with all aspects of activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Skills
  • In-store support
  • Adaptive team player
  • Process optimization
  • Credit card payment processing
  • High-energy attitude
  • Problem-solving abilities
  • Customer relations
  • Call center experience
  • Retail sales customer service
  • Product organization
  • System implementation
  • Courteous demeanor
  • Clerical support
  • Compassionate client care
  • Client safety and first aid
  • Community activities
  • Care plan management
  • Flexible
  • Reliable and trustworthy
  • Coordination
  • Clerical
  • Friendly, positive attitude
  • Team building
  • Active listening
  • Organization
Experience
01/2018 to 06/2019
Home Health Aide Signature Healthcare Palm City, FL,
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Administered necessary medications as directed by care plan.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Maintained clean and well-organized environment to promote client happiness and safety.
11/1/19 to 10/2020
Delivery Associate Holistic Industries Springfield, MA,
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Located and selected merchandise to verify against delivery sheet specifications.
05/2019 to 11/2019
Customer Service Associate Savers Thrifts Stores Las Cruces, NM,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Consulted with customers regarding Uhaul movivng supply needs, addressing transportation concerns.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained 1 new employees each new hire in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
10/2018 to 03/2019
Customer Service Representative Firstsource Solutions Sevierville, TN,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Education and Training
Expected in
: Radiology
Central Piedmont Community College - Charlotte, NC
GPA:

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Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Central Piedmont Community College
Job Titles Held:
  • Home Health Aide
  • Delivery Associate
  • Customer Service Associate
  • Customer Service Representative
Degrees
  • Some College (No Degree)