home health aide resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
- Care plan management
- Behavior redirection
- Compassionate client care
- Client documentation
- Client safety and first aid
- Knowledge of state regulations
- Reliable and trustworthy
- Work ethic
- Teambuilding
- Leadership
Education and Training
Mehlville High School St Louis, MO Expected in 06/1996 ā ā High School Diploma : - :
Experience
Visiting Nurse Service Of New York - Home Health Aide
Jamaica, NY, 06/2013 - Current
Jamaica, NY, 06/2013 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Transported clients to doctor's appointments and errands.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Delivered individualized care and services management for all patients.
- Met client demands by referring direct care providers.
Chick-Fil-A - Catering Assistant
Kirkland, WA, 05/2015 - 09/2019
Kirkland, WA, 05/2015 - 09/2019
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Monitored and counted food stock and supplies to reorder on time.
- Cleaned and sanitized kitchen equipment, utensils, and work stations.
- Adhered to all food safety and sanitation protocols to reduce germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Finished orders with cutlery, napkins and condiments.
- Distributed food to service staff for prompt delivery to customers.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Pilgrim's Pride Corp. - Nurse Assistant/Cook
Douglas, GA, 04/2012 - 05/2015
Douglas, GA, 04/2012 - 05/2015
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
- Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Motel 6 Hotel - Customer Service Representative
City, STATE, 10/2005 - 07/2012
City, STATE, 10/2005 - 07/2012
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Exceeded company productivity standards on consistent basis.
- Worked with [Job title] to develop customer service improvement initiatives.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
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Resume Overview
School Attended
- Mehlville High School
Job Titles Held:
- Home Health Aide
- Catering Assistant
- Nurse Assistant/Cook
- Customer Service Representative
Degrees
- High School Diploma
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