Home Health Aide Resume Example Western New York Independent Living Inc.

HOME HEALTH AIDE

Professional Summary

Work History

Western New York Independent Living Inc.- Home Health Aide
Buffalo, NY01/2020 - Current

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Maintained clean, safe and well-organized patient environment.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Administered prescribed medications under direction of physician.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].

Catalyst Fitness- Front Desk Receptionist and Shake Maker
1402 French Road, NY04/2018 - 11/2019

Enforced rules and held customers accountable for not following gym regulations.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Welcomed each new arrival pleasantly and confirmed each client by using their key tag to check in
Confirmed relevant guest information and payment methods to prevent fraud.
Retrieved mail, packages and documents on behalf of management and owners, promptly verifying receipt and arranging for pickup or transmittal.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained financial accuracy by collecting deposits, fees and payments.
Worked very well under a fast-paced front desk operations at busy tines from 5pm to 7pm and 6am-7am.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Resolved customer issues quickly and notified gym manager immediately when problems escalated.
Used quick response and dynamic service skills to build relationships with clients, improving customer retention rate.
Maintained a clean facility by cleaning equipment

Snyder Dental Group- Executive Assistant
Amherst, NY02/2017 - 12/2018

Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Payroll
Managed external contacts for Dr. and kept track of periodic communication needed for priority contacts.
Organized and updated schedule
Responded to emails and other correspondence to facilitate communication.
Handled incoming mail, bills and invoices and completed appropriate actions.
Entrusted to handle confidential and sensitive situations in professional matter.
Maintained appropriate filing of personal and professional documentation.
Answered high volume of phone calls and email inquiries.
Trusted with company credit card and used it for expenses for office and personal expenses for Doctor.

ALDO - Assistant Store Manager
Cheetowaga, NY06/2014 - 08/2017

M
Optimized store displays and appearance via strategic merchandising.
Submitted orders for new inventory.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Trained new employees on proper protocols and customer service standards.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Reduced shrinkage 87% by closely monitoring inventory and security procedures.

Skills

Education

Erie Community CollegeBuffalo, NY05/2009Associate of Applied Science: Business Administration Applied Science

Resume Overview

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