(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Service-oriented Sales Manager, Agile and adaptable staff leader with motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. I offer 2 years of experience developing and maximizing parts sales. Diligent in building and retaining accounts by providing support and attentive service. Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong patient care skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Highly empathetic and a HSP with the unique ability to sense others' emotions. This allows me to be extremely caring, compassionate and understanding of people. I easily see the perspectives of others which enhances my customer care techniques.

  • Emotional and Social Support
  • Observation Documentation
  • EMR Updating
  • Sales Records Management
  • Relationship Building
  • Staff Training and Development
  • Operating Procedures and Policies
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Detail-Oriented
Arizona State University Global Campus San Diego, Expected in BBA : Healthcare Administration, Health Psychology - GPA :

I am eight classes from my Bachelors in Healthcare Administration with a Minor in Health Psychology.

Coolidge High School Coolidge, TX Expected in 05/2012 High school diploma : - GPA :
  • CNA - Certified Nurse Assistant Cert #:320601800521
  • BLS- Basic Life Support Ecard Code:215419073121
Work History
Osf Healthcare - Administrative Assistant, Front Desk Cordinator
Mattoon, IL, 07/2021 - Current
  • Retrieved mail, packages and documents on behalf of provider, promptly verifying receipt and arranging for pickup or transmittal.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used quick response and dynamic service skills to build relationships with patients.
  • Provided additional support as a NA when needed taking vitals and maintaining rooms.
  • Generated Encounter forms, Echo, Carotid and triple A reports.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled client correspondence and referrals tracking records and scheduling patients to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Proficiency utilizing Epic EMR system.
Bryanlgh Medical Center - Home Health Aide
Lincoln, NE, 03/2021 - 07/2021
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Administered prescribed medications under direction of physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Supervised daily activities and provided assistance to staff.
Titan Machinery - Certified Nursing Assistant
North Platte, NE, 11/2018 - 01/2021
  • I worked in the memory unit with patients providing top notch direct care.
  • Qualities that I possess include compassion, empathy, patience, strong attention to detail, and excellent communication and observation skills.
  • Built long-lasting professional relationships with residents, family members, and team members.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Company Name - Parts Sales Manager
City, State, 06/2013 - 05/2015
  • I was a parts sales manager and team leader.
  • I preformed administrative duties as well as customer care duties.
  • Monitored cash flow, inventory and security control.
  • Maintained sales productivity, store appearance and merchandising standards.
  • Conducted and reviewed all opening and closing procedures.
  • I did a lot of recruiting, training, supervising and appraising staff.
  • I managed budgets as well as maintained statistical and financial records for our commercial accounts.
  • I proficiently dealt with customer queries and complaints.
  • I oversaw pricing and stock control, maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Established spare parts department from ground up, including stock management and employee training.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Analyzed sales trends to follow demands of customers and in-shop needs.

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School Attended

  • Arizona State University Global Campus
  • Coolidge High School

Job Titles Held:

  • Administrative Assistant, Front Desk Cordinator
  • Home Health Aide
  • Certified Nursing Assistant
  • Parts Sales Manager


  • BBA
  • High school diploma

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