Always put the Customers needs first. Highly organized and detail-oriented, with more than 15 years experience supplying thorough, organized administrative support to senior executives. Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused committed to approaching administrative tasks with tenacity and attention to detail.
Skills
35 WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Customer service-oriented
Flexible
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Pleasant demeanor
Appointment setting
Multi-line phone proficiency
Certified Medical Office Assistant
CMS-1500 billing forms
HIPAA compliance
Medical billing
Filing and data archiving
Critical thinker
Administrative support specialist
Work History
04/2014 to Current
Home Health AideOsf Healthcare – Peoria Heights, IL,
Work with clients in their home, bathing,dressing,toileting.
Help client with cooking.
Take client to Doctor's appointments or shopping.
Converse or play games with the client.
08/2013 to 03/2014
Customer Service ManagerCentury Communities – Ocala, FL,
Working at the Customer Service Desk, responsible for checking customers out, doing returns, answering phones, printing register reports.
Responsible for the counting of all registers and balancing registers with the closing report from the previous day.
Balancing the safe with the previous evenings closing report.
Answered and quickly redirected customer calls.
05/2013 to 08/2013
Office AssistantMhc Equity Lifestyle Properties – Flagler Beach, FL,
Responsible for weighing in of all trucks, entering data into excel spread sheet and printing out Bill of Ladings for drivers.
Responsible for printing out of all end of day reports for Supervisors.
Responsible for accurately calculating precise amount of product to be loaded on trucks by utilizing mathematical formulas.
Answered and quickly redirected calls to Office Manager.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Maintained a clean reception area, including lounge and associated areas.
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