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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Always put the Customers needs first. Highly organized and detail-oriented, with more than 15 years experience supplying thorough, organized administrative support to senior executives. Administrative Assistant  who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused committed to approaching administrative tasks with tenacity and attention to detail.
Skills
  • 35 WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Pleasant demeanor
  • Appointment setting
  • Multi-line phone proficiency
  • Certified Medical Office Assistant
  • CMS-1500 billing forms
  • HIPAA compliance
  • Medical billing
  • Filing and data archiving
  • Critical thinker
  • Administrative support specialist
Work History
04/2014 to Current
Home Health Aide Osf Healthcare Peoria Heights, IL,
  • Work with clients in their home, bathing,dressing,toileting.
  • Help client with cooking.
  • Take client to Doctor's appointments or shopping.
  • Converse or play games with the client.
08/2013 to 03/2014
Customer Service Manager Century Communities Ocala, FL,
  • Working at the Customer Service Desk, responsible for checking customers out, doing returns, answering phones, printing register reports.
  • Responsible for the counting of all registers and balancing registers with the closing report from the previous day.
  • Balancing the safe with the previous evenings closing report.
  • Answered and quickly redirected customer calls.
05/2013 to 08/2013
Office Assistant Mhc Equity Lifestyle Properties Flagler Beach, FL,
  • Responsible for weighing in of all trucks, entering data into excel spread sheet and printing out Bill of Ladings for drivers.
  • Responsible for printing out of all end of day reports for Supervisors.
  • Responsible for accurately calculating precise amount of product to be loaded on trucks by utilizing mathematical formulas.
  • Answered and quickly redirected calls to Office Manager.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry.
06/2011 to 04/2013
Assistant Property Manager/ Penske Truck Rental Agent Health Catalyst Cambridge, MA,
  • Responsible for the overall appearance and maintenance of the property.
  • Consistently provide customers with excellent customer service when showing them units that I think best suit their needs.
  • Effectively perform collection calls at least 6 times a month resulting in a 95% drop in A/R's from month start to month end.
  • Responsible for tracking all move ins, move outs, merchandise sales, and daily income generated by the facility.
  • Completed data entry of all move in's, move out's, merchandise sales, and daily income generated by the property.
  • Maintained a clean reception area, including lounge and associated areas.
  • Opened and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Created detailed expense reports and requests for capital expenditures.
03/2008 to 06/2011
Assistant Office Manager Nationwide Chemical Coating City, STATE,
  • Responsible for the overall appearance of the front lobby.
  • Answered multiple line phone system in a professional manner and directed caller to the proper representative.
  • Created product labels via the computer as well as Bill of Ladings for outbound shipments.
  • Obtained freight quotes via computer and or phone.
  • Maintained filing system for entire company.
  • Took in and distributed the daily mail.
  • Prepared all outgoing mail via Fed-Ex or UPS.
  • Greeted walk in customers and directed them to proper representative.
  • Processed cash or Credit Card transactions.
  • Effectively performed collection calls at least 4 times a month.
  • Answered and quickly redirected calls.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Screened all visitors and directed them to the correct employee or office.
Education
Expected in 1974
High School Diploma:
Jacksonville High School - Jacksonville, Illinois
GPA: GPA: 3.0
    GPA: 3.0
  • Member of Glee Club
Skills
Administrative Assistant, closing, cooking, Credit, client, clients, excellent customer service, Customer Service, drivers, filing, Medical Billing, Excel, mail, Microsoft Office, Outlook, Word, phone system, Coding, sales, spread sheet, answering phones, phone

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Resume Overview

School Attended

  • Jacksonville High School

Job Titles Held:

  • Home Health Aide
  • Customer Service Manager
  • Office Assistant
  • Assistant Property Manager/ Penske Truck Rental Agent
  • Assistant Office Manager

Degrees

  • High School Diploma

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