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Home Health Aide Resume Example

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HOME HEALTH AIDE
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Quality program protocols
  • Behavior redirection
  • Community activities
  • Compassionate client care
  • Team-oriented
  • Call center background
  • Short Sales/Note Sales
  • Scripted conversations
  • Payment acceptance
  • Credit and collections
  • Process Optimization/Improvements
  • Persuasion strategies
  • Billing practices
  • Records management
  • Credit and cash payments
  • Transportation information
  • Guest amenities
  • Safety and security procedures
  • Mail and packages
  • Time management
  • Reservations
  • Payment oversight
  • Oral and written communications
  • Conflict management
  • Cash transactions
  • Analytical mastery
  • Administrative skills
  • Microsoft Office
Experience
Home Health Aide - Right at Home healthcare (Clearwater, FL)April 2017 - March 2020
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Documented client progress in charts and logbooks.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Monitored client behaviors and emotional states, reporting concerns to Nurse and documenting information in files.
Customer Service Representative - Macy's (Clearwater, FL)June 2015 - December 2018
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered Outbound + inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Educated customers on special pricing opportunities and company offerings.
Collections Specialist - Capital Resource Partners (Saint Petersburg, FL)January 2015 - November 2018
  • Reviewed accounts to determine payment plan compliance.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Processed payments over phone and set up recurring drafts.
  • Prepared packages containing all pertinent documentation for collections accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Monitored status of legal invoices for litigation by foreclosure attorneys.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Negotiated rates with customers and entered payments into accounting system.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
Front Desk Associate - Flamingo Resort (Saint Petersburg , FL)February 2012 - November 2014
  • Computed guest billings and posted charges to room accounts.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Monitored reservations to track incoming parties and special events.
  • Greeted, registered and assigned guests to rooms.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Responded to inquiries and room requests made online, by phone or email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Answered more than 100 phone calls per day to share business information, resolve concerns and process new reservations.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Input customer data using microsoft software and made immediate updates to reflect room changes.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
Education and Training
High School DiplomaJune 2015Gibbs High School , 850 34th ST South
High School DiplomaJune 2017Penn Foster Career School, Scranton, PA
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Resume Overview

Companies Worked For:

  • Right at Home healthcare
  • Macy's
  • Capital Resource Partners
  • Flamingo Resort

School Attended

  • Gibbs High School
  • Penn Foster Career School

Job Titles Held:

  • Home Health Aide
  • Customer Service Representative
  • Collections Specialist
  • Front Desk Associate

Degrees

  • High School Diploma
    High School Diploma

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