i'm a Home Health Aide with a current new york state Department of Health Certification. 5 years experience with physically disabled client. Monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Looking for a long term care position. I hold a degree in High School Diploma from Winford High School.
catholic health mercy home care of western new yorkNovember 2013 to Currenthome health aide buffalo, ny
home health aide Buffalo, ny Observed and documented patient status and reported patient complaints to the case manager.
Read and recorded temperature, pulse and respiration.Planned, prepared and served meals and snacks according to prescribed diets .Cleaned and organized patients' living quarters.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming .Facilitated games and other activities to engage clients.
Positioned residents for comfort and to prevent skin pressure problems.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
Documented resident records on daily flow sheets.
Assisted with ADLs.
Administered simple range of motion exercises.
Maintained a clean, orderly and well-stocked environment.
Provided patients and families with emotional support.
selective staffingMay 2013 to November 2013WAREHOUSE PICKING AND PACKING/ CUSTOMER SERVICE Williamsville, NY
Unloaded, picked, staged and loaded products for shipping.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Rotated stock by code and receiving date.
Removed pallets, freezer boxes and damaged products from returning trailers.
Loaded flatbed by forklift and hand truck.
Packed containers and re-packed damaged containers.
As for customer service I did provided accurate and appropriate information in response to customer inquiries Demonstrated mastery of customer service call script within specified time frames Addressed customer service inquiries in a timely and accurate fashion.
Ran reports and supplied data to fulfill customer report requirements.
Properly directed inbound calls in phone queues to improve call flow.
Organized weekly sales reports for the sales department to track product success.
ABSOLUT CARE OF AURORA PARKJune 2012 to January 2013 DEITARY AIDE East Aurora, NY
Devised meal plans in line with patients' age, gender, diagnosis, cultural Background and religious practices.
Established healthful and therapeutic meal plans and menus.
Took necessary steps to meet customer needs and effectively resolve food Or service issues.
Prepared and served beverages such as coffee, tea and fountain drinks.
Served fresh, hot food with a smile in a timely manner.
Packaged menu items into bags or trays and placed drink orders into carriers.
Developed and oversaw preparation of specialized diets.
Macy'sNovember 2011 to February 2012Sales person Buffalo, NY
Sold women, men, and children clothes.
Ensured accurate inventory delivery.
Managed inventory by stocking shelves, rotating stock and removing damaged products, and followed all code dating procedures for customer safety.
Located items for customers.
Cleaned and organized sales floor, work area and shelves set up displays on sales floor.
Operated cash registers.
Received and processed cash, checks and coupons Issued receipts, cash refunds, exchanges and store credit Responded to customer requests.
Operated radio frequency tag reader to gather inventory data.
Wal- Mart/ Sam's ClubApril 2008 to July 2011 CAFE TEAM LEAD/ CASHIER/ FLOOR PARTNER Raleigh, NC
Cooked and prepared pizza, hot dog, cookies etc.
For members Cleaned store and washed dishes to keep the members happy and coming back worked in the meat department, stocking on the floor, and customer service Placed orders for inventory and unloaded trucks on days of delivery Greeted and ascertained customers' needs Placed special orders and called other stores to find desired items.
Maintained records related to sales.
Carefully maintained sanitation, health and safety standards in all work areas.
Scheduled and directed staff in daily work assignments to maximize productivity.
Carefully prepared weekly payroll to keep up with projected revenue for the week.
Regularly updated computer systems with new pricing and daily food specials.
Hyatt Place Hotel January 2008 to October 2008HOUSEKEEPING Greensboro, NC
Cleaned and returned vacant rooms to occupant-ready status.
Stocked toilet tissue and paper towels, as well as other restroom supplies Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.
Cleaned rooms to the satisfaction of all clients.
Cleaned 15 and up rooms a day Helped guests to their room, and with things that they needed.
NYC HHA and CNA INC July 2006 to January 2008certified nurse assistant Greensboro, NY
Worked in a nursing home and in patients' homes Cleaned and made beds was if they was in the hospital Cooked and made sure patients took they medicine on time, Shopped and want to doctor visit with patients when needed Washed and made sure patients had clean clothes helped out around house or room to make sure patients was safe and well rested.
Esteemed Patrol Inc February 2004 to December 2007SECURITY GUARD Brooklyn, NY
Worked for shows, in work builds, night clubs, and apartment builds worked with metal detectors and other equipment to ensure job was done correctly Walked around to make sure the areas/ building was safe and in place Issued security badges and visitor passes to all guests.
Answered alarms and investigated disturbances.
Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
J&R Management IncOctober 2003 to March 2005Customer Services Representative Queens, NY
Demonstrated mastery of customer service call script within specified time frames Provided accurate and appropriate information in response to customer inquiries.
Properly directed inbound calls in phone queues to improve call flow.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Ran reports and supplied data to fulfill customer report requirements Addressed customer service inquiries in a timely and accurate fashion.
Youth Action Program & HomesAugust 2001 to October 2004Youth Worker/ Construction Apprentice/ Trainee New York, NY
Filed, computer work, and answered phones Made and ran fund programs for kids that came to the programs.
Helped the kids that came to the program with their homework, reading, and other activities Planned and took kids on trips Cleaned, lifted, and carried building materials, tools and supplies.
Constructed, erected, installed and repaired structure, fixtures, wood and wallboard using carpenter's hand power tools.
Assembled cut and shape d materials, dowel pins and glue.
Used brush and power tools.
Winford High SchoolHigh School Diploma
adaptive equipment, carpenter, Carpentry, case manager, Cash Handling, Cashier, cash registers, Cooking, credit, clients, customer service I, Customer Service, delivery, diagnosis, emotional support, Staff Training, fashion, Forklift, hand truck, health and safety standards, Home Health Aide, hot dog, Inventory, laundry, Team Lead, Materials, Materials Management, Ms Office, nursing home, payroll, Power Tools, power tools, pricing, Fast Learner, Radio, range of motion, reading, Read, receiving, Receptionist, record keeping, Retail Sales, safety, Sales, sales reports, Scheduling, script, Shipping, Staffing, phones, phone, Typing, 35 Wpm
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Companies Worked For:
catholic health mercy home care of western new york
ABSOLUT CARE OF AURORA PARK
Wal- Mart/ Sam's Club
Hyatt Place Hotel
NYC HHA and CNA INC
Esteemed Patrol Inc
J&R Management Inc
Youth Action Program & Homes
Winford High School
Job Titles Held:
home health aide
WAREHOUSE PICKING AND PACKING/ CUSTOMER SERVICE
CAFE TEAM LEAD/ CASHIER/ FLOOR PARTNER
certified nurse assistant
Customer Services Representative
Youth Worker/ Construction Apprentice/ Trainee
High School Diploma
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