Home Health Aide Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Qualifications/Skills Proficient in Microsoft Office
 Very detailed oriented and highly motivated
 Eager to indulge in success.
 Scheduling appointments and meetings. Excellent customer service Ability to manage common office task such as filing and record keeping. Excellent communication, organizational and multitasking skills. 7 years of successful experience in care taking for the elderly. Knowledge of Medical Terminology and Procedures

  • Client documentation
  • Care plan management
  • Compassionate client care
  • Quality program protocols
  • Client safety and first aid
  • Computer skills
  • Organization
  • Active listening
  • People skills
  • Data transcription
  • Customer relationship management
  • Strong problem solver
  • Excellent communication skills
  • Customer Support
  • Inbound and Outbound Calling
  • Customer Service
  • Problem Solver
  • Verbal Communication
  • Sales expertise
  • Adaptive team player
  • Spreadsheet development
  • Program file distribution
  • Legal documentation and reporting
  • Scheduling and calendar management
  • Database entry
03/2022 to Current Call Center Agent Five Star Quality Care, Inc. | Frankfort, KY,
  • Managed high-volume of inbound and outbound customer calls.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
11/2021 to 12/2021 Remote Digital Chat Seller Jacobs Engineering Group Inc. | Pittsburgh, PA,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
10/2013 to 02/2020 Home Health Aide Axa | City, STATE,
  • Responsible for preparing meals and medications.
  • Transfer patients from home to medical facilities.
  • Monitor patients vital signs, temperature and report on their condition.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
08/2015 to 03/2017 Advisor Assistant Macys | City, STATE,
  • Assisted in performance of all administrative duties as assigned.
  • Performed data entry computer reports.
  • Answer multiple telephone calls and emails.
  • Maintained and schedule meetings and appointments.
  • Update and maintain clients files.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Directed customer communication to appropriate department personnel.
10/2011 to 05/2015 Shoes Stockroom Assistant Manager RJ & Associates | City, STATE,
  • Managed and monitored stock and inventory.
  • Support sales associates in opening new credit accounts and assisting when needed.
  • Provide excellent customer service to customers.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
11/2010 to 06/2011 Data Entry Clerk Company Name | City, State,
  • Reviewed and updated account information in company computer system.
  • Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Compiled, sorted and verified digital data against source documents.
  • Identified, corrected and reported data entry errors.
  • Input client information into spreadsheets and company database.
Education and Training
Expected in 07/2017 | York College, , NY, New York GPA:
Expected in 12/2014 Home healthcare Certified Hemodialysis Technician | , , GPA:
Expected in 05/2010 High School Diploma | Liberty High School, Kissimmee, Florida GPA:

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Resume Strength

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Resume Overview

School Attended
  • York College
  • Liberty High School
Job Titles Held:
  • Call Center Agent
  • Remote Digital Chat Seller
  • Home Health Aide
  • Advisor Assistant
  • Shoes Stockroom Assistant Manager
  • Data Entry Clerk
  • Home healthcare Certified Hemodialysis Technician
  • High School Diploma