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Home Health Aide Resume Example

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KW
HOME HEALTH AIDE
Summary

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. My strong multitasking skills and fast learning ability will ensure a quick contribution to your customer service team.

Skills
  • Friendly, positive attitude
  • Relationship building
  • Adaptive team player
  • Business development understanding
  • Customer relations
  • Problem-solving abilities
  • Inbound and outbound calling
  • Call center experience
  • High-energy attitude
Experience
Francisan Health | Valparaiso , INHome Health Aide01/2019 - Current
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Tracked and reported clients' progress based on observations and conversations.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
Bartell Drugs | Maple Valley , WACustomer Service Representative Dual08/2020 - 02/2021
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Total Wine | Ann Arbor , MISecond Assistant Manager06/2016 - 12/2020
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Delegated daily tasks to team members to optimize group productivity.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Walmart | City , STATECashier04/2019 - 11/2020
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
Daytona State College | CitySome College (No Degree)
Veritas Nursing Academy | City
Armwood High School | City, StateGED06/2016
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Word choice
  • Strong summary

Resume Overview

School Attended

  • Daytona State College
  • Veritas Nursing Academy
  • Armwood High School

Job Titles Held:

  • Home Health Aide
  • Customer Service Representative Dual
  • Second Assistant Manager
  • Cashier

Degrees

  • Some College (No Degree)
    GED

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