Home Health Aide Resume Example
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HOME HEALTH AIDE
Summary
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. My strong multitasking skills and fast learning ability will ensure a quick contribution to your customer service team.
Skills
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Experience
Francisan Health | Valparaiso , INHome Health Aide01/2019 - Current
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Monitored client's well-being, safety and comfort under direction of physician.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
Bartell Drugs | Maple Valley , WACustomer Service Representative Dual08/2020 - 02/2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Evaluated customer account information to assess current issues and determine potential solutions.
Total Wine | Ann Arbor , MISecond Assistant Manager06/2016 - 12/2020
- Oversaw daily operations, maintenance and administration of various properties.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Delegated daily tasks to team members to optimize group productivity.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Walmart | City , STATECashier04/2019 - 11/2020
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Assisted with purchases, locating items and signing up for rewards programs.
- Monitored sales events, added new merchandise and rang up purchases.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved issues with cash registers, card scanners and printers.
Education and Training
Daytona State College | CitySome College (No Degree)
Veritas Nursing Academy | City
Armwood High School | City, StateGED06/2016
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Resume Strength
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Resume Overview
School Attended
- Daytona State College
- Veritas Nursing Academy
- Armwood High School
Job Titles Held:
- Home Health Aide
- Customer Service Representative Dual
- Second Assistant Manager
- Cashier
Degrees
- Some College (No Degree)
GED
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