Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Diversely qualified Health Aide trained and certified in providing ranging services, including skilled nursing, assisted living, post-acute medical and rehabilitation, hospice care and [Type] therapy. Provide empathetic, personal care to patients, promoting comfort and support. Skilled in working with disabled and elderly patients with patience, humor and attention to detail.
Skills
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Work History
12/2011 to 04/2020
Home Health Aide Senior Lifestyle Corporation – Charlotte, NC,
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Maintained clean, safe and well-organized patient environment.
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Delivered compassionate care to improve and enhance patient lives.
- Provided mobility assistance such as walking and regular exercising.
05/2009 to 12/2010
Assistant Manager Approved Cash Advance – Ridgeland, MS,
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Monitored security and handled incidents calmly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
08/2004 to 04/2009
Assistant Store Manager Save-A-Lot – Wentzville, MO,
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed and interpreted store trends to facilitate planning.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store daily to identify and proactively resolve issues negatively impacting operations.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Education
Expected in 05/2020
Associate of Arts:
Saint Paul College - Saint Paul, MN
Saint Paul College - Saint Paul, MN
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School Attended
- Saint Paul College
Job Titles Held:
- Home Health Aide
- Assistant Manager
- Assistant Store Manager
Degrees
- Associate of Arts
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