home health aide resume example with 8+ years of experience
JessicaClaire
, San Francisco, CA(555) 432-1000, resumesample@example.com
Professional Summary
Expert Billing Supervisor successful at operating department in an efficient and accurate manner. Knowledgeable about invoicing, payment processing and account reconciliations. Ready to offer expertise and 5 years experience.
Skills
Patient care
First aid and safety
Case management
Verbal and written communication
Customer service optimization
Technical support
Client communication
Cash handling
45 WPM
Problem-solving skills
Logging call information
Customer relationship management
Account management
Inbound phone calls
Microsoft Office
Data entry
Sale expertise
Documentation and reporting
Customer support
Work History
07/2019 to CurrentHome Health AideSutter Health | Concord, CA,
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
Completed entries in log books, journals and care plans to document accurately report patient progress
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
Developed rapport to create safe and trusting environment for care
08/2018 to 06/2019Call Center RepresentativeFirst Transit | Highland, IL,
Compiled customer feedback and recommended service delivery improvements to management
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Contributed to company achieving and holding industry-leading customer service ratings
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Maintained accurate and current customer account data with manual forms processing and digital information updates
Conferred with customers about concerns with products or services to resolve problems and drive sales
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
Described [Product or Service] to customers, thoroughly explaining details and care of merchandise
Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities
Achieved customer satisfaction rating of 75%
Processed, keyed and verified [Type] and [Type] forms with [Software] and [Software]
Maintained customer satisfaction rate of 85%
Effectively managed assigned cases, collecting and documenting details as needed using
Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes
01/2017 to 08/2018Warehouse AssociateAaa Cooling Specialist | Scottsdale, AZ,
Prepared orders for shipment by systematically picking, packing and labeling merchandise
Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors
Managed product staging to efficiently transfer items between receiving, storage and shipping locations
Kept warehouse clean and organized to maximize team efficiency and productivity
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Transferred inventory to and from target destinations using forklifts and other transportation vehicles
Operated RF scanners to track merchandise and verify contents of containers
Verified quantity and description of materials received by checking merchandise against packing list
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
Ensured warehouse accessibility and safety for customer traffic
Completed over 90 customer orders each day in warehouse setting
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
01/2013 to 11/2016CashierBass Pro Shops | Little Rock, AR,
Processed POS transactions, including checks, cash and credit purchases or refunds
Counted cash in register drawer at beginning and end of shift
Restocked, arranged and organized merchandise in front lanes to drive product sales
Reviewed and resolved differences between accounting information and cash drawer
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Answered questions about store policies and concerns to support positive customer experiences
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Educated customers on promotions to enhance sales
Operated cash register for cash, check and credit card transactions with 100% accuracy
Education
Expected in 05/2011 to to High school diploma | General StudiesMerrillville High School, Merrillville, INGPA:
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