Jessica Claire
, San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Expert Billing Supervisor successful at operating department in an efficient and accurate manner. Knowledgeable about invoicing, payment processing and account reconciliations. Ready to offer expertise and 5 years experience.

  • Patient care
  • First aid and safety
  • Case management
  • Verbal and written communication
  • Customer service optimization
  • Technical support
  • Client communication
  • Cash handling
  • 45 WPM
  • Problem-solving skills
  • Logging call information
  • Customer relationship management
  • Account management
  • Inbound phone calls
  • Microsoft Office
  • Data entry
  • Sale expertise
  • Documentation and reporting
  • Customer support
Work History
07/2019 to Current
Home Health Aide Sutter Health Concord, CA,
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Completed entries in log books, journals and care plans to document accurately report patient progress
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
  • Developed rapport to create safe and trusting environment for care
08/2018 to 06/2019
Call Center Representative First Transit Highland, IL,
  • Compiled customer feedback and recommended service delivery improvements to management
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
  • Described [Product or Service] to customers, thoroughly explaining details and care of merchandise
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities
  • Achieved customer satisfaction rating of 75%
  • Processed, keyed and verified [Type] and [Type] forms with [Software] and [Software]
  • Maintained customer satisfaction rate of 85%
  • Effectively managed assigned cases, collecting and documenting details as needed using
  • Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes
01/2017 to 08/2018
Warehouse Associate Aaa Cooling Specialist Scottsdale, AZ,
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Kept warehouse clean and organized to maximize team efficiency and productivity
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles
  • Operated RF scanners to track merchandise and verify contents of containers
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Ensured warehouse accessibility and safety for customer traffic
  • Completed over 90 customer orders each day in warehouse setting
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
01/2013 to 11/2016
Cashier Bass Pro Shops Little Rock, AR,
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Reviewed and resolved differences between accounting information and cash drawer
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Educated customers on promotions to enhance sales
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
Expected in 05/2011
High school diploma: General Studies
Merrillville High School - Merrillville, IN

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Resume Overview

School Attended

  • Merrillville High School

Job Titles Held:

  • Home Health Aide
  • Call Center Representative
  • Warehouse Associate
  • Cashier


  • High school diploma

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