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Home Health Aide Resume Example

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HOME HEALTH AIDE
Professional Summary

Expert Billing Supervisor successful at operating department in an efficient and accurate manner. Knowledgeable about invoicing, payment processing and account reconciliations. Ready to offer expertise and 5 years experience.

Skills
  • Patient care
  • First aid and safety
  • Case management
  • Verbal and written communication
  • Customer service optimization
  • Technical support
  • Client communication
  • Cash handling
  • 45 WPM
  • Problem-solving skills
  • Logging call information
  • Customer relationship management
  • Account management
  • Inbound phone calls
  • Microsoft Office
  • Data entry
  • Sale expertise
  • Documentation and reporting
  • Customer support
Work History
Home Health Aide | 07/2019 to Current
Sutter Health - Concord , CA
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Completed entries in log books, journals and care plans to document accurately report patient progress
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
  • Developed rapport to create safe and trusting environment for care
Call Center Representative | 08/2018 to 06/2019
First Transit - Highland , IL
  • Compiled customer feedback and recommended service delivery improvements to management
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
  • Described [Product or Service] to customers, thoroughly explaining details and care of merchandise
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities
  • Achieved customer satisfaction rating of 75%
  • Processed, keyed and verified [Type] and [Type] forms with [Software] and [Software]
  • Maintained customer satisfaction rate of 85%
  • Effectively managed assigned cases, collecting and documenting details as needed using
  • Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes
Warehouse Associate | 01/2017 to 08/2018
Aaa Cooling Specialist - Scottsdale , AZ
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Kept warehouse clean and organized to maximize team efficiency and productivity
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles
  • Operated RF scanners to track merchandise and verify contents of containers
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Ensured warehouse accessibility and safety for customer traffic
  • Completed over 90 customer orders each day in warehouse setting
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Cashier | 01/2013 to 11/2016
Bass Pro Shops - Little Rock , AR
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Reviewed and resolved differences between accounting information and cash drawer
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Educated customers on promotions to enhance sales
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
Education
Merrillville High School - City, State | High school diplomaGeneral Studies, 05/2011
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • Merrillville High School

Job Titles Held:

  • Home Health Aide
  • Call Center Representative
  • Warehouse Associate
  • Cashier

Degrees

  • Merrillville High School - City , State | High school diploma

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