Home Health Aide Resume Example 1St Choice Home Health

HOME HEALTH AIDE

Summary

Compassionate home health aide focused on helping clients maintain personal hygiene and assisting with all aspects of activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Dedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 1 years of experience in quickly resolving customers issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Hardworking Warehouse Associate commended as reliable and safety-conscious individual with 1.5 years of solid experience in warehouse operations. Proficient in operations of pallet movers and organization. Expertise in shipping and receiving, loading and unloading trucks and order picking and packing.

Skills

Care plan management
Client safety and first aid
Behavior redirection
Compassionate client care
People skills
Working collaboratively
Organization
Organizational skills
Planning
Flexible
Client safety and first aid
Quality program protocols
Shipping and receiving
Inventory organization
Wrapping and boxing
Pallet jacks
Microsoft Word

Able to lift and carry 50 lbs.
Call center experience
Problem-solving abilities
Courteous demeanor
Conflict mediation
In-store support
Office equipment proficiency
Adaptive team player
Retail sales customer service
Promotional support
High-energy attitude
Customer relations
System implementation
Inbound and outbound calling
Process optimization
Clerical support

Experience

1st Choice Home Health | St. Louis, MOHome Health Aide07/2020 - Current

Monitored client's well-being, safety and comfort under direction of physician.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Supervised medication administration, personal hygiene and other activities of daily living.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Maintained clean and well-organized environment to promote client happiness and safety.
Delivered high level of assistance with cooking, meal preparation and shopping.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Documented client progress in charts and logbooks.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Monitored and reported clients' progress.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Planned optimal meals based on established nutritional plans.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.

Kelly Services | St. Louis, MOCustomer Service Representative06/2020 - 12/2020

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Set up and activated customer accounts to maintain QA satisfaction levels.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Consulted with customers to determine best methods to resolve service and billing issues.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Delivered service and support to each customer, paving way for future business opportunities.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Educated customers on special pricing opportunities and company offerings.

RandstadUSA | St. Louis, MOWarehouse Associate06/2019 - 11/2020

Utilized pallet jacks to move items to and from different warehouse locations.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
Inspected and moved products to designated areas in warehouse.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.

Education and Training

Mccluer North High School | Florissant, MO

Adult Literacy Program | St. Louis, MOGEDExpected in 06/2022

Resume Overview

Companies Worked For:

1st Choice Home Health
Kelly Services
RandstadUSA

School Attended

Mccluer North High School
Adult Literacy Program

Job Titles Held:

Home Health Aide
Customer Service Representative
Warehouse Associate

Degrees

Home Health Aide Resume Example

Resume Score: 80%

DISCLAIMER

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